TLDR#1: The investigation still didn't reveal exactly how this happened. TLDR#2: The recommendation to "prevent" these issues on the individuals side is, "Lisa’s medical community has started recommending that patients concerned about privacy not log into Facebook or other social media accounts at medical offices, or even leave their phones in their cars during appointments. " This is about as practical as recommendi…
It's sad that we are at this stage but it's mostly our fault for being so complacent with companies doing these kinds of things.
If people stopped using their service when they did these kinds of things they would change their behaviour really quickly but most people don't know or care that this is happening.