> These users place a heavy load on the network and can reduce the performance experienced by other subscribers. In addition, the huge amount of data transferred outside the ISPs’ own networks is also very costly.
This could be re-stated with "BitTorrent" replaced with "video" and would still have the same meaning. It seems like ISPs are just acting like insurance companies and depend on the average use being low. It's as if they want to give the users less than what the users pay for instead of improving their networks. I get that managing load, utilization (and maximum demand) over time is not easy, but I doubt if the ISPs have a good enough capacity in the first place considering that many users do consume a lot of video content (which requires higher bandwidth and uses more of the capacity).