Magic+ • Hacker News Board

Re: Magic+

#22

Post by shogun21 » Tue, Jan 05, 2016, 10:55 PM UTC

Reedx wrote: post #19

pbreit wrote: post #13

$100 an hour sounds expensive. $1/minute might be a better published price. And also suggest that it's priced in minute increments.

Well, they're targeting people who want on demand helicopters. I feel like $100/hr makes sense given that context.

These are people who buy an iPad Pro in the checkout line on a whim.

Re: Magic+

#23

Post by cmikec » Tue, Jan 05, 2016, 10:56 PM UTC

minimaxir wrote: post #3

I really am not a fan of the hyperminimalistic "we can do anything trust us!" landing pages that every text-for-personal-assistant seems to think is brilliant marketing copy. There are examples of Magic+ requests , but no real-world examples of outcomes and whether the request was filled successfully to the customer's satisfaction. Relatedly, the $100/hr is suspicious because it's impossible to audit the time spent b…

Thanks for the feedback. Magic has been in an interesting position as a startup ever since our website went viral in Feb. 2015. Starting then, we've had more demand than supply for our product every single day. That's why we never iterated our original landing page -- marketing was never our biggest problem, in fact it was our smallest. That said, I completely agree with you, that there would be much more powerful ways of communicating that you can trust us. Most of our signups come from word of mouth from real users at this point though, so it's not as much of an issue.

For our $100/hr Magic+ product, we display detailed reports daily to users that show exactly how time was used down to the second. I agree that communicating this correctly is key. If you're interested in trying it, I'd love to hear your feedback on how we display this information.

Re: Magic+

#24

Post by oxryly1 » Tue, Jan 05, 2016, 10:57 PM UTC

ethbro wrote: post #16

archimedespi wrote: post #10

Really, really freaky. Especially all the copy about how "you can trust us" .

How is this that different that Google Now? Except there are actually people (at least some of the time) at the other end, rather than massive amounts of logged data and code?

Google exists and has a reputation.

Re: Magic+

#25

Post by omarforgotpwd » Tue, Jan 05, 2016, 10:57 PM UTC

Good morning, I read all your email while you slept. Your wife is very pretty. I wrote a message to your son telling him you loved him. He responded "you're not my real dad". I also hired that Visual Basic expert who emailed you yesterday. Don't worry, I already charged your AMEX $230 for the trouble.

Re: Magic+

#26

Post by xirdstl » Tue, Jan 05, 2016, 10:57 PM UTC

The examples are puzzling to me. Take this one: "I’m out of the office today. Check my email and let me know if there’s anything urgent."

Are they proposing we should be ok with giving them our credentials?

Re: Magic+

#27

Post by BookmarkSaver » Tue, Jan 05, 2016, 10:57 PM UTC

ethbro wrote: post #16

archimedespi wrote: post #10

Really, really freaky. Especially all the copy about how "you can trust us" .

How is this that different that Google Now? Except there are actually people (at least some of the time) at the other end, rather than massive amounts of logged data and code?

...because you are paying them? Quite a bit? If you are paying $100/hr for something, it is probably pretty important. I really don't see the comparison to Google Now at all.

Re: Magic+

#28

Post by cmikec » Tue, Jan 05, 2016, 10:57 PM UTC

pbreit wrote: post #13

$100 an hour sounds expensive. $1/minute might be a better published price. And also suggest that it's priced in minute increments.

Thanks for the feedback. You're right, you bring up a good point that isn't explained as much on the website as it could be. We actually track time down to the second and display really detailed reports to users every day about how the time was utilized. Quite often a simple request can end up being $3-$4.

Re: Magic+

#29

Post by relaxatorium » Tue, Jan 05, 2016, 10:57 PM UTC

The example they're trying to use to show you that prices aren't crazy quotes a $30+ surcharge for having groceries delivered.

Re: Magic+

#30

Post by cmikec » Tue, Jan 05, 2016, 10:59 PM UTC

xirdstl wrote: post #26

The examples are puzzling to me. Take this one: "I’m out of the office today. Check my email and let me know if there’s anything urgent." Are they proposing we should be ok with giving them our credentials?

Many of our users give us access to various aspects of their personal and work lives in order to gain the benefit of efficiency and saved time. We also set up users who don't want to share their primary email with email addresses at our domain.