In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash • Hacker News Board

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#21

Post by baddox » Thu, Nov 12, 2015, 6:44 AM UTC

greggman wrote: post #16

Hilyin wrote: post #4

Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the customer's hands, it's the customer's business what happens to it next, not In-N-Outs, it's not theirs anymore.

If you get a bad experience because DoorDash took too long or dropped the box and didn't tell you I suspect some/many/most? people might blame the restaurant, not DoorDash. So in that sense I can see why In-N-Out would care since from their POV DoorDash is appearing to represent them to customers.

I understand why In-N-Out might be upset, but I don't understand how they could possibly have any legal standing.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#22

Post by torbit » Thu, Nov 12, 2015, 6:45 AM UTC

whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

The choices for a fast food burger joint that is everywhere: Mcdonalds, Burger King, Jack in the Box, Carls Jr, or In-N-Out. I choose In-N-Out.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#23

Post by torbit » Thu, Nov 12, 2015, 6:55 AM UTC

Hilyin wrote: post #4

Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the customer's hands, it's the customer's business what happens to it next, not In-N-Outs, it's not theirs anymore.

But it doesn't reach the customers hands until it is delivered. How long does it take to be delivered? never used Door Dash. Does Door Dash care about quality? probably not as long as it is delivered. We know startups will try to grow quick, which in turn can make their services suffer. customers might blame In-N-Out instead of Door Dash (there are crazy people around).

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#24

Post by tlrobinson » Thu, Nov 12, 2015, 6:57 AM UTC

greggman wrote: post #16

Hilyin wrote: post #4

Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the customer's hands, it's the customer's business what happens to it next, not In-N-Outs, it's not theirs anymore.

If you get a bad experience because DoorDash took too long or dropped the box and didn't tell you I suspect some/many/most? people might blame the restaurant, not DoorDash. So in that sense I can see why In-N-Out would care since from their POV DoorDash is appearing to represent them to customers.

"people might blame the restaurant, not DoorDash"

Hence why they should not be allowed to use In-n-Out's logo or otherwise imply there's some sort of partnership.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#25

Post by trevordev » Thu, Nov 12, 2015, 6:58 AM UTC

I am not a fan of DoorDash's business techniques. DoorDash sent a flyer to my house false advertising a coupon code. I spent half an hour creating an order only to realize that the coupon they sent me was different from what the flyer said. When I called to complain they acknowledged their error but said they wouldn't do anything and that I should just place an order anyways.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#26

Post by chrischen » Thu, Nov 12, 2015, 7:04 AM UTC

baddox wrote: post #21

greggman wrote: post #16

Earlier quoted context omitted.

If you get a bad experience because DoorDash took too long or dropped the box and didn't tell you I suspect some/many/most? people might blame the restaurant, not DoorDash. So in that sense I can see why In-N-Out would care since from their POV DoorDash is appearing to represent them to customers.

I understand why In-N-Out might be upset, but I don't understand how they could possibly have any legal standing.

There's probably something illegal about using their logo and displaying a modified menu with marked up prices.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#27

Post by ronyeh » Thu, Nov 12, 2015, 7:10 AM UTC

"...concerns around quality, food handling and safety."

I completely understand. I used DoorDash exactly once to order from a local Chinese restaurant. The food was delivered by a dude who looked disinterested, and the containers were crushed and leaking lots of brown sauce into the plastic bag. It wasn't a great experience. Whose fault was it? I dunno. But I haven't ordered from DoorDash or that Chinese restaurant since.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#28

Post by DanBC » Thu, Nov 12, 2015, 7:14 AM UTC

smokeyj wrote: post #7

sjg007 wrote: post #5

Earlier quoted context omitted.

Not necessarily.. if people start to get sick, who has the liability. Jack in the Box had bad food practices and it killed a bunch of people. Same idea here.

> if people start to get sick, who has the liability The sick people, clearly. Just like the dead people who went to Jack in the Box. Exactly what kind of restitution are you proposing here? A pimped out grave?

Dead people leave dependants.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#29

Post by [deleted] » Thu, Nov 12, 2015, 7:14 AM UTC

smokeyj wrote: post #7

sjg007 wrote: post #5

Earlier quoted context omitted.

Not necessarily.. if people start to get sick, who has the liability. Jack in the Box had bad food practices and it killed a bunch of people. Same idea here.

> if people start to get sick, who has the liability The sick people, clearly. Just like the dead people who went to Jack in the Box. Exactly what kind of restitution are you proposing here? A pimped out grave?

[deleted]

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#30

Post by mixmastamyk » Thu, Nov 12, 2015, 7:16 AM UTC

BinaryIdiot wrote: post #19

whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

I'm going to go down the off-topic path with you as I would agree with you. On my last trip out to SF I tried them and I was really underwhelmed. As far as fast food burgers and fries went I enjoyed Carl's Jr. far more. The fries at In-N-Out is an interesting paradox. Without sauce they taste almost like nothing; the blandest fast food fries I've ever eaten. With sauce? It's okay. A bit too soggy for my liking but ok…

INO competes at the $2-$3 burger level, and they are excellent for the price, assuming you like their sauce (which can be skipped). You can't fairly compare them with CJ's $6 burgers, or the $10 restaurant equivalent.

Their fries are made fresh on site, but they do tend to need salt.