I've heard of a similar story, but in a different context. One of the asian airlines (I don't remember whether it was Taiwan, South Korean, etc.) had problems and lots of crashes. Turns out, people were not accustomed of questioning their bosses, and if this boss was your other co-pilot you would've never even try to correct them. I can't find the article, but it went something like "a western professor" goes to the…
More info: http://blogs.wsj.com/middleseat/2008/12/04/malcolm-gladwell-...