>The Times was also in the midst of a leadership transition, and new management tends to want to move on from the old regime’s pet projects, even if they were successful. Learning about B2B sales over the years, the size of this leadership-change factor has been among the most eye-opening (and among the most disappointing). It cuts both ways: You can have a successful pilot that doesn't proceed because this-or-that V…
> I would love to have later learned that leaders who evaluate opportunities separate from personal attachment are seen as more efficient, better, and selected favorably; that more successful companies are less subject to this sort of political/careerist whimsy. My experience is that it's the opposite: the more successful the company is, the more prone it is to flights of executive whimsy. At more successful companie…
My job involves service contracts for the cloud. We get to know workloads and optimize them and learn how to troubleshoot them to reduce mitigation time.
I had a big customer go from "must have, non-negotiable" for my team to a non-renewal in weeks when a new CTO came in. Within a month, they had an outage we could have mitigated quickly and had our yearly contract pay for itself.