Earlier quoted context omitted.
I've helped an otherwise very successful and capable guy (architect) set up a shortcut on his desktop to shut down his machine. Navigating to the power down option in the menu was too much of a technical hurdle. The gap in needs between the average HNer and the rest of the world is staggering
right clicking start menu and clicking shutdown is too hard? amazing
It's easy to develop a disconnect with the level that average users operate at when understanding computers deeply is part of the job. I've definitely developed it myself to some extent, but I have occasional moments where my perspective is getting grounded again.