Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I've been waiting over a month for Anthropic to respond to my billing issue

nickvecchioni.github.io

Post reply on HN
Print view View original

191–200 of 222 posts

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#191

Post by barkingcat »

b112 wrote: post #159
philipov wrote: post #102

Earlier quoted context omitted.

The more people use chargebacks to get around black hole customer service the better, because it is difficult for companies to blacklist everyone. If they don't want to pay the mediation fee, they should provide customer service in the first place.

There's a misunderstanding here. I'll make it clearer. The "Unless you're big cheese" is the company you're doing the charge back against. If a company, such as Anthropic has too many chargebacks? Visa/MC can ban them from their network. It happens to smaller companies all the time, mostly because it costs Visa/MC + the banks involved to deal with each chargeback, and also, it's typically a sign of fraudulent behavio…

at this point Anthropic/OpenAI have enough equity to buy out the entire Visa and Mastercard ecosystems.

It's all fake venture capital money, but they are the big cheese.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#192

Post by throwanem »

Marsymars wrote: post #183
throwanem wrote: post #76

Earlier quoted context omitted.

More like, you don't sue a vendor and then expect the relationship to go back to status quo ante. A chargeback is essentially binding arbitration and it can be existentially costly for small businesses, especially those unable effectively to advocate for themselves in a fairly complex and little-known process. Excess chargeback initiations - even of failed chargebacks - will also get acquirer accounts closed, meaning…

> More like, you don't sue a vendor and then expect the relationship to go back to status quo ante. Depends on the specific relationship between the parties and the nature of the lawsuit. If I sue Walmart, the only grocer in my town, for mislabelling the weight of their ground beef, we (as a society/government) probably shouldn't allow Walmart to retaliate by banning me from their stores.

I wasn't talking about what 'should be allowed,' rather what presently is. But your example goes rather more to my point, don't you think?

As with any tenant (owner or domicilee) of a private property in the US, the management of a store has broad privilege over lawful access to the premises, the legal theory at basis being that of trespass. Stores frequently use this power to exclude known shoplifters, check kiters, etc.

Not you, though, not after having prevailed in Marsymars v. Wally World - congratulations! Absent some novel obnoxious behavior on your part, the terms of the judgment are such that treating you as a trespasser would almost certainly result in a further finding of contempt of court, with penalties condign upon the franchise. (The general property right is not abrogated, but the specific judgment takes precedence where it applies.)

That relationship is materially different from the one which predeceased it, and the change was a direct consequence of your suit. Granted, Wal-Mart was not to you a "vendor" in the sense we mean it here but a retail store serving the general public, and you are not a "client" but a customer, and the parallel fails of establishment in several other obvious ways besides. I'm impressed it still goes so well to my point despite those flaws. Good work!

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#194

Post by frb »

thisisit wrote: post #186

My last experience with Claude support has been rough. I used a Visa card to buy monthly Pro subscription. One day I ran out of credits so I go to buy extra credit. But my card got declined. I recheck my card limit and try again. Still declined. I try extending the Pro subscription. It works. Turns out my card had a "Secure by Visa" feature. To complete transaction I needed to submit OTP on a Visa page. This page app…

I have almost the exact same issue. My account used to be on a one card, which I cancelled. I've updated my Claude subscription to another one and worked without any issues including MFA/OTP.

For some reason I really don't understand, it's a different payment process in the on the Developer Platform page. When I tried to update there with 3 different credit cards (MC, Visa, AmEx) and using Stripe Link, they all got the same rejection. It's clearly some bug / issue on their side.

Their chat bot is honestly an embarrassment for a frontier AI company like Anthropic, generic, not helpful and trying to lecture me on what MFA/OTP implicating "it's you being to stupid to use a credit card".

I'm also waiting already for 2 weeks for a human support on my 2 messages.

This whole thread shows I am (and you are) not alone with this issue, so it's hard to understand how the "engineering team checked" and didn't find anything.

I've been building payments systems for over a decade and just projecting from this thread their support should be blowing up from such an issue - I know in my companies it would have.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#195

Post by anshumankmr »

It is also terrible for me. I paid 50$ a few weeks back and they cut me off from using the fucking app regardless of the money I paid into it, and I could do nothing until I got the access back and they did not have a way to refund the 50$ cause I was irate.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#197

Post by b112 »

barkingcat wrote: post #191
b112 wrote: post #159

Earlier quoted context omitted.

There's a misunderstanding here. I'll make it clearer. The "Unless you're big cheese" is the company you're doing the charge back against. If a company, such as Anthropic has too many chargebacks? Visa/MC can ban them from their network. It happens to smaller companies all the time, mostly because it costs Visa/MC + the banks involved to deal with each chargeback, and also, it's typically a sign of fraudulent behavio…

at this point Anthropic/OpenAI have enough equity to buy out the entire Visa and Mastercard ecosystems. It's all fake venture capital money, but they are the big cheese.

Having equity doesn't mean they can buy it, and regardless, that doesn't mean Visa/MC will work for free, or the banks/payment processors. Too many charge backs from an account, and that's the result.

It's unclear how large their retail business is, which is why I mentioned that, and that's where you see most CC payments. Companies with any serious usage are going to pay via wire or bill payment via banks directly. McDonalds, for example, likely has a larger daily spend on cards.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#198

Post by sysrqc »

After my account was inexplicably disabled last month, I submitted numerous support requests, no one has been able to explain why my account was banned or what I should do next.

I even tried to open a new account, but it was immediately disabled as well.No refund, no explain.Disappointed with Anthropic. I've started using codex now, and it works great without any of these weird issues.It was absolutely terrible being vendor lock-in state, happy that I finally have the freedom to choose now tho it is painful to reset all the workflow. Would recommend anyone who is frustrated by this incompetent company should immediately switch to their competitors' products.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#200

Post by Schiendelman »

antisthenes wrote: post #106
embedding-shape wrote: post #98

Earlier quoted context omitted.

In 2018 I made a reservation with Tesla for a Powerwall by "paying" 500 EUR. After being ignored for months (someone was supposed to contact us regarding the installation), we started asking for the money back. Didn't hear anything. Started sending an email once a year, in 2025 they finally replied asking for bank account details to send back the money.

Cool. Ask them for the interest too. I would imagine the 2018 to 2025 inflation entitles you to at least another 200 EUR on top of the original sum. I don't think the original terms of contract volunteered you to act as a lending institution.

Usually those contracts do exempt the company from paying you interest.
Post reply on HN