Live data from Hacker News

ATMs didn’t kill bank teller jobs, but the iPhone did

davidoks.blog

191–200 of 607 posts

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#191

That paired with an increasingly cashless society. (Which is also in large part to smart phones) Otherwise you'd still need more tellers to conduct transactions that exceed ATM limits.

In which way is the cashless society due to smartphones? Cards did that already before Apple/GooglePay were a thing.

P2P apps (Cash App, Venmo, etc) that have filled the gaps for transactions that were typically tricky to use cards for.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#192

Earlier quoted context omitted.

> Long-term, they will need none. I believe that software will be made obsolete by AI. I think this is a bit hyperbolic. Someone still needs to review and test the code, and if the code is for embedded systems I find it unlikely. For SaaS platforms you’ll see a dramatic reduction, maybe like 80% but it’ll still have a handful of devs. Factories didn’t completely eliminate assembly line workers, you just need a far fe…

> Someone still needs to review and test the code, and if the code is for embedded systems I find it unlikely. I feel like you didn't understand my comment. I am predicting that there is no code to review. You simply ask the AI to do stuff and it does it. Today, for example, you can ask ChatGPT to play chess with you, and it will. You don't need a "chess program," all the rules are built in to the LLM. Same goes for…

Because AI agents are tool users. Why does AI need to research 2026 tax code changes and then try to one-shot your taxes when it can just use Turbotax to do it for you? Turbotax has the latest 2026 tax changes coded into the app. I'd feel much more confident if AI uses Turbotax to do my taxes than to try to one-shot it.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#193
post #35

One key line about ATMs is buried deep in the article: > the number of tellers per branch fell by more than a third between 1988 and 2004, but the number of urban bank branches (also encouraged by a wave of bank deregulation allowing more branches) rose by more than 40 percent So, ATMs did impact bank teller jobs by a significant amount. A third of them were made redundant. It's just that the decrease at individual b…

> But will it? My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. For example, ATMs being automated did cause a negative drop in teller jobs, but fast money any time does increase the velocity of money in the economy. It decreases savings rate and encourages spending among the class of people whose money imparts the highest multiplier. AI does not. All t…

> My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy.

Baumol's cost disease hurts the lower classes by restricting their access to services like health care and education, and LLMs/agents make it possible to increase productivity in these areas in ways which were once unimaginable. The problem with services is that they're typically resistant to productivity growth, and that's finally changing.

If you can get high quality medical advice for effectively nothing, if you can get high quality individualized tutoring for free, that's a pretty big game changer for a lot of people. Prices on these services have been rising to the stratosphere over the past few decades because it's so difficult to increase the productivity of individual medical practitioners and educators. We're entering an era that could finally break this logjam.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#194
post #35

One key line about ATMs is buried deep in the article: > the number of tellers per branch fell by more than a third between 1988 and 2004, but the number of urban bank branches (also encouraged by a wave of bank deregulation allowing more branches) rose by more than 40 percent So, ATMs did impact bank teller jobs by a significant amount. A third of them were made redundant. It's just that the decrease at individual b…

I go back and forth on this. I relate it to software. I don't think AI can meaningfully write software autonomously. There are people who oversee it and prompt it and even then it might write things badly. So there needs to be a person in the loop. But that person should probably have very deep knowledge of the software especially for say low level coding. But then that person probably developed the knowledge by codi…

An AI’s ability to meaningfully write software autonomously has changed hugely even in the last 6 months. They might still require a human in the loop, but for how long?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#195

Earlier quoted context omitted.

Sounds like someone forgetting that for a large number of people, their mobile device is their only computer.

I know this is true, but for serious tasks, I need the screen real estate. I'm amazed at what some people can do from a phone, but also wonder if they're missing things, of if it's actually inefficient.

Do you need it, or do you just feel more comfortable with it?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#196
Two anecdotes I'll share:

First: Most people believe it was Netflix that killed Blockbuster, but that's not strictly correct. It was the combination of Netflix and Redbox that really sealed the deal for Blockbuster (and video rental generally). It normally takes not one, but at least two things to really fill the full functionality of a old paradigm. Also it's human nature to focus heavily on one thing (Blockbuster was aware of Netflix) but lose sight of getting flanked by something else.

Second: Not listed here is how banks themselves have changed to be almost entirely online, which in many cases is more of a outsourcing play than a labor destruction play. My favorite example of this is Capital One, where the vast majority of their credit card operations literally cannot be solved in a branch. You must call them to say, resolve a fraud dispute. Note that this still requires staffing and is (not yet) fully automated, just not branch staffing. It doesn't make sense to staff branches to do that.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#197

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

Yes? Why would I go over to my computer and boot it up and sit down and type in a website when I could just pull my phone out tap tap done?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#199

Earlier quoted context omitted.

> But will it? My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. For example, ATMs being automated did cause a negative drop in teller jobs, but fast money any time does increase the velocity of money in the economy. It decreases savings rate and encourages spending among the class of people whose money imparts the highest multiplier. AI does not. All t…

> My prediction is no, because productivity gains must benefit the lower classes to see a multiplier in the economy. Baumol's cost disease hurts the lower classes by restricting their access to services like health care and education, and LLMs/agents make it possible to increase productivity in these areas in ways which were once unimaginable. The problem with services is that they're typically resistant to productiv…

"Baumol's cost disease hurts the lower classes by restricting their access to services like health care and education, and LLMs/agents make it possible to increase productivity in these areas in ways which were once unimaginable."

You've expressed very clearly what LLMs would have to do in order to be economically transformative.

"If you can get high quality medical advice for effectively nothing, if you can get high quality individualized tutoring for free, that's a pretty big game changer for a lot of people. Prices on these services have been rising to the stratosphere over the past few decades because it's so difficult to increase the productivity of individual medical practitioners and educators. We're entering an era that could finally break this logjam."

It's not that process innovations are lacking, it's that product innovations are perceived as an indignity by most people. Why should one child get an LLM teacher or doctor while others get individualized attention by a skilled human being?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#200

Earlier quoted context omitted.

I'm in Europe where the situation is different: checks haven't been used in appreciable numbers for 30 years or so. It's all online or paper transfer orders. If you get a pre-filled paper transfer order, you can type (or scan and OCR I suppose) the same data into the online form.

Your grandma doesn't give you a $10 check for your birthday in Europe? What about manufacturer rebates?

The last few manufacturer rebates I have gotten come in the form of a pre loaded Visa card
Post reply on HN