191–200 of 205 posts
I had a similar (but intentional) idea with "Un-business card", which is a business card with fake data (even errors in the name).
So whenever someone I don't like ask me to work with them I still seem kind to give them a business card, but at the same time they will not bother me anymore.
But as I said, it intentional!
I thought this this was just going to be about over complicated forms that scare people away. Back when I was doing client work for a small agency we would get requests for these contact forms that would have 30+ fields, often many of them required . The forms made strong assumptions about why you were contacting them, and if you did not fit that mold the form was particularly painful. No one wants to take the time t…
The latter is a byproduct of how GitHub's upperhanding[1]/casting couch culture has overtaken the Web community and how a bunch of software gets built, generally. The Shirky era[2] is gone. You're not seen or to be treated as a neighbor showing up with a helpful tip that one of your pipes has burst. You're going to be seen as another person who wants something from them , or, at best, a starlet who can do something f…
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Hi there, First, we are currently in the process of unifying our user interfaces, so it is helpful to get feedback like this. We do have an AI chatbot on our website because that tends to work well for most basic sales questions. Depending on the questions it gets, it will also steer users to other ways of reaching out to us. We have a contact form for Custom Solutions, and real humans answer those. https://www.hetzn…
Very interesting, thank you for your response Katie. I might do the support-form request but since you are here, I think I am comfortable enough asking it in the public too and I don't mind it as this might be the best way But imagine if a PAAS (platform as a service, well technically its still just an idea which can take a long time to work but just a theory but yes), wants to build on top of hetzner, I am extremely…
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> One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card > That literally annoyed me so much even on something like hetzner. In one word: fraud. I've worked at a company similar to Hetzner, and the "add a credit card first" is the single most effective way to weed out 99% of abusers. Peo…
Fascinating stuff, I really appreciate the high quality comment you have sent to me which I really appreciate I just wanted to inquire about something which wasn't related to my account itself per se. So I think that one of the things which can be done by hetzner in this context is atleast having a community where people can talk to them (similar to scaleway's slack) I am kind of involving myself in such a community…
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Very interesting, thank you for your response Katie. I might do the support-form request but since you are here, I think I am comfortable enough asking it in the public too and I don't mind it as this might be the best way But imagine if a PAAS (platform as a service, well technically its still just an idea which can take a long time to work but just a theory but yes), wants to build on top of hetzner, I am extremely…
Hi again, Yes, it is fine to resell our services in the form of a PaaS. However, you as the customer are ultimately responsible for everything that happens on the server. If you use our infrastructure to run your own business, you need to be responsible for what your business does. That entails monitoring your systems, vetting your customers, securing your server, and of course, communicating quickly and openly with…
Basically Katie, I am not worried about the sysadmin confidence side of things which are actually an delight for me to work with but rather that to me the problem feels as if even if I vet some of my customers, if someone truly wants to shut down my business lets say, all they need to do is create an account and be faithful if I vet them and then just run malicious servers basically to gain a lot of abuse reports, maybe given directly to hetzner who from what I've heard can shut down your whole account if done.
Can you understand the dilemma I am presented with? I am willing to cooperate with hetzer team a lot and I am a single person team right now so I am interested in what are some response times that you want from me if I someday report abuse regarding this situation.
So my questions are:
1. Can an account be suspended if abuse reports come in, if so, is there any way to strike a mutual deal of understanding where I can cooperate to literally any amount with hetzner team for them to understand my use case perhaps
2. How early do you expect a response from lets say any abuse report, would 24 hours be an reasonable amount?
I just want, Katie, the ability where if any issues/report come, you might transfer it to me and I can fix them but the ability of deleting my server becomes hard as I am worried about that a single bad apple can ruin it for all my other customers basically and its this worry which is making me worry if hetzner can be the right choice because maybe hetzner team might not understand my use case and it might hurt the business and I am waiting for your response basically, if hetzner can be the right choice for me (which I genuinely want it to, hetzner feels so good and I would love to be your customer!)
Have a nice day Katie! And I hope that we can come to an understanding from both sides (I am willing to cooperate and go a long way as much as I can as a single person) and I hope hetzner team can cooperate too so that we can build something together!
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The latter is a byproduct of how GitHub's upperhanding[1]/casting couch culture has overtaken the Web community and how a bunch of software gets built, generally. The Shirky era[2] is gone. You're not seen or to be treated as a neighbor showing up with a helpful tip that one of your pipes has burst. You're going to be seen as another person who wants something from them , or, at best, a starlet who can do something f…
I really tried to get it on my own, but please, what is the connection between the Seinfeld Episode "The Pez Dispenser" and the "Casting Couch Culture of GitHub"?
Earlier quoted context omitted.
The latter is a byproduct of how GitHub's upperhanding[1]/casting couch culture has overtaken the Web community and how a bunch of software gets built, generally. The Shirky era[2] is gone. You're not seen or to be treated as a neighbor showing up with a helpful tip that one of your pipes has burst. You're going to be seen as another person who wants something from them , or, at best, a starlet who can do something f…
I really tried to get it on my own, but please, what is the connection between the Seinfeld Episode "The Pez Dispenser" and the "Casting Couch Culture of GitHub"?
Urgh... One of the worst things, when you want to contact someone and they have hidden every means of doing so. It reflects badly on the companies that do this and questions why such pages exist to begin with. I understand why companies hate spam, but when a company hides customer service, that should be a major red flag and reeks of cowardice. Customers can and do have major problems, not just Karen type issues, but…
It's all dependent entirely on scale. If a bajillion customers have major problems (whether actually major or in their mind), you have to triage and the first tier won't be experts with excellent command of English. Support is fucking expensive. Everyone wants bespoke service, but if you are not a customer, or if the amount of business you bring does not justify the expense, the support level you want cannot be provi…