I personally would’ve gone for matrix since it’s free and open source, but I’m sure this license will be better..
Slack has raised our charges by $195k per year
191–200 of 1001 posts
Re: Slack has raised our charges by $195k per year
#192We're using teams in my new company, which is awful for textual communication (lacks threads in chats, groups are more like old forums than new IM). I've been experimenting with self-hosted Mattermost but it seems that it also requires paid license in some situations (e.g. does not have groups for some reason in the free version). I was unable to find another system. Would anyone recommend me something?
Re: Slack has raised our charges by $195k per year
#193What "years of institutional knowledge" does Hack Club and others have in Slack? I assume anything more than a week old to be unsearchable. In fact I want chats older than 1 week to be deleted so inportant stuff will be copied to wiki.
Re: Slack has raised our charges by $195k per year
#194What "years of institutional knowledge" does Hack Club and others have in Slack? I assume anything more than a week old to be unsearchable. In fact I want chats older than 1 week to be deleted so inportant stuff will be copied to wiki.
> so inportant stuff will be copied to wiki.
Weirdly this part never actually happens.
Re: Slack has raised our charges by $195k per year
#195For whatever reason, Salesforce has failed to capitalize on the AI excitement/craze [1]. Its earnings growth is just not what it used to be (i.e. during the peak cloud era of 2010s-202x). A move this aggressive (e.g. pushing companies on Slack to pay 10x more, immediately, or get lost) is not isolated and probably the result of institutional forces. It's not like the random sales person in charge of this decided to b…
It's really surprising -- Slack is the poster child of an app where AI-based semantic search (e.g. RAG) would be incredibly useful. Yet despite Marc Benioff's grand proclamations about AI [0, 1], you barely see any AI integration into one of Salesforce's most universally-used products. [0] https://www.latimes.com/business/story/2025-09-02/salesforce... [1] https://www.fastcompany.com/91359024/salesforce-using-ai-art.…
They have AI features in Slack but they just aren’t that useful. The RAG search is the most useful one, but it falls short of solutions like Dust or Glean because it only covers a single silo (Slack). AI search is way more useful when it searches across Notion, Linear, Slack, etc so you’ll buy that instead of the Slack AI addon.
Re: Slack has raised our charges by $195k per year
#196What "years of institutional knowledge" does Hack Club and others have in Slack? I assume anything more than a week old to be unsearchable. In fact I want chats older than 1 week to be deleted so inportant stuff will be copied to wiki.
> so inportant stuff will be copied to wiki. Weirdly this part never actually happens.
There are a few rare folks that love writing wiki pages, the catch is getting one on the team.
Re: Slack has raised our charges by $195k per year
#197What "years of institutional knowledge" does Hack Club and others have in Slack? I assume anything more than a week old to be unsearchable. In fact I want chats older than 1 week to be deleted so inportant stuff will be copied to wiki.
> so inportant stuff will be copied to wiki. Weirdly this part never actually happens.
my favorite part of joining a new team is reading old merge requests and tickets that have a summary of "the reason is based this slack conversation" and then have a link to a slack conversation from a year ago... in an org that deletes slack chats older than 1 year.
Re: Slack has raised our charges by $195k per year
#198For those of you recommending matrix, have you tried in earnest to use it? I couldn't get reliable video and call to work, even with stun/turn servers properly configured (chrome doesn't trust let's encrypt for ICE certs, that was a fun one to debug, had to go with zerossl).
Sometimes the phone wouldn't ring, rarely did video work.
The element app for android doesn't notify correctly unless the app is open.
For day to day desktop chat it's great, but it falls apart on videoconferencing and mobile
Re: Slack has raised our charges by $195k per year
#199What "years of institutional knowledge" does Hack Club and others have in Slack? I assume anything more than a week old to be unsearchable. In fact I want chats older than 1 week to be deleted so inportant stuff will be copied to wiki.
You would be surprised how many companies use bookmarked Slack posts as their wiki!
Re: Slack has raised our charges by $195k per year
#200There must be some kind of mistake, or some details getting left out here. Usually Salesforce (the parent company) is pretty nice about offering discounts to nonprofits. If they are losing the discount, could it be that maybe it's because the clients they serve (i.e. the people receiving help/services at their nonprofit) are treated as "active members" of their Slack instance? I'm not too familiar with Slack pricing…
Hack Club is a non-profit community, so the bulk of their user count isn't non-profit employees or even volunteers or mentors, it's a bunch of kids hanging out and making cool stuff. Maybe that doesn't move the needle on whether they're a small non-profit or not for you, but it's different than a massive non-profit like, say, the Prevent Cancer Foundation, which also receives millions of dollars per year to facilitat…
This is a good point to know about. I'm not too sure about how non-profits can be categorized in terms of "small" or "large", but typically when we are talking about SaaS costs, well that would depend on the number of seats or licenses. So for example, the Prevent Cancer Foundation might have millions of dollars in assets per year, they only have 26 employees[0], so in a way, they are a "small" nonprofit compared to others that might have hundreds of employees.