Earlier quoted context omitted.
Did you try to send them 20€ and request refund of excessive amount?
A customer shouldn't be the one going through such hops in order to "satisfy" a provider who can't bother to accept a widely used mean of payment
"Hetzner decided to cancel our account and terminate all servers"
191–200 of 401 posts
Re: "Hetzner decided to cancel our account and terminate all servers"
#192Re: "Hetzner decided to cancel our account and terminate all servers"
#193Earlier quoted context omitted.
Foreigners are typically getting screwed in Germany precisely because they don't know their rights or where to go to ask for (free) legal advice. If your landlord puts something in the contract that is against the law you can sign it and simply ignore it.
>Foreigners are typically getting screwed in Germany precisely because they don't know their rights or where to go to ask for (free) legal advice. Or simply because the alternative is being homeless? And why should the default for foreigners be getting screwed?
As I already mentioned, you can simply sign a contract and then proceed to ignore all the illegal clauses. They're not binding.
> And why should the default for foreigners be getting screwed?
People getting screwed because of them not knowing their rights is basically something that can happen in every legal system, and if people come from other countries without certain legal protections, they're more likely to not know about them. That's just a reality of life.
Re: "Hetzner decided to cancel our account and terminate all servers"
#194Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…
Re: "Hetzner decided to cancel our account and terminate all servers"
#195Earlier quoted context omitted.
They've gone the route of multiple AWS accounts in my company to avoid the issue they introduced with horrible planning. First they wanted us out of on-premise, and told us costs wouldn't matter. Then they wanted us to be 'cloud agnostic', but when given deadlines changed to 'get it working in AWS ASAP, doesn't matter the tech debt' Now they're freaking out about AWS costs, and we're back to juggling 'cloud agnostic'…
I’d ask, “have we worked together?” since this is a spot on description of my former employer, except it’s probably a spot on description of thousands of mid sized companies.
But it ends up costing a shitton of money to switch paradigms completely, and they don't switch paradigms completely for a number of years: If you're just migrating servers to ec2/vpc, you're doing cloud wrong.
Of course, there is the idea of cloud agnostic, or even multi region, which seems a challenge for most places.
At least with terraform, it is theoretically easier to swing configurations over to a different host.
Re: "Hetzner decided to cancel our account and terminate all servers"
#196Re: "Hetzner decided to cancel our account and terminate all servers"
#197Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…
They've gone the route of multiple AWS accounts in my company to avoid the issue they introduced with horrible planning. First they wanted us out of on-premise, and told us costs wouldn't matter. Then they wanted us to be 'cloud agnostic', but when given deadlines changed to 'get it working in AWS ASAP, doesn't matter the tech debt' Now they're freaking out about AWS costs, and we're back to juggling 'cloud agnostic'…
But also, the execs are the ones making the business risk decisions. Just make sure they have the correct info to make those decisions, the. Your responsibility is done.
Re: "Hetzner decided to cancel our account and terminate all servers"
#198Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…
There should just be a legal duty placed on cloud providers to not do this. Nobody would expect you to hold a second redundant commercial lease for your offices or retail location.
Of course an accident is different than just randomly terminating service.
Re: "Hetzner decided to cancel our account and terminate all servers"
#199Earlier quoted context omitted.
I only use them for money-making projetcs. Based on my own experience and what I read online, you need to be careful with: * crypto mining (I used it when it wasn't causing much trouble but I noticed my nodes were constantly attacked at a ratio I newer saw for other servers); IIRC Hetzner's current ToS forbid crypto mining * things in legally grey area which might be legal in some places but not so in others, especia…
Their ToS forbids not just the crypto mining (that was extremely reasonable to ban ten years ago, but it's moot today) but also some arbitrary financial technologies they don't like. So beware of their ToS.
Re: "Hetzner decided to cancel our account and terminate all servers"
#200Backups are irrelevent here (yes, backups are important). if hetzner really deleted production data without warning or providing a grace period for their customer to migrate their data, then they are simply not a stable foundation to build on. I have never been a customer of google cloud for this reason and i sure as hell wont deploy new servers on hetzner until they provide a clear statement on what went wrong and w…
They're a budget host, you should always proceed with caution and never rely on for production. It's the same as buying a second hand eBay server to host users upon. I learnt that the hard way.
> Hetzner, the ball is in your court.
Not really. If you read the T&C, you'll find that they can do anything with the server.
From their T&C:
2.7. Furthermore, we reserve the right to terminate the contractual relationship without notice for good cause.
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Any server with any company can do the same. There's been numerous stories of Amazon has doing the same. Same with Google.
Unless it's colocation or where you own the hardware you can be screwed in many ways.
I would never trust a dedicated server host.