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How to get stuff repaired when the manufacturer don't wanna: take 'em to court

blog.simonrumble.com

191–200 of 324 posts

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#191
post #183
post #101

Earlier quoted context omitted.

> I haven't seen the video ... I disagree on a fundamental level. Right )

For those who are downvoting. This was an extreme example of a debate not worth having. There is no better way to show that you don't care about truth and only care about defending your current opinion than to say "I don't know your arguments, but I disagree".

It's not on people to watch hour long youtube videos to rejoin your argument https://en.wikipedia.org/wiki/Gish_gallop

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#192
post #55

Earlier quoted context omitted.

But the flip of that is that if the manufacturer doesn't think it'll work longer than 2 years, that needs to be disclosed forcefully at sale time.

It‘s extremely difficult to predict the lifetime of a consumer product as it also depends on how it’s being used. Who knows, maybe the author has been using the oven excessively or never cleaned it etc. So far, we‘ve heard one side only.

> It‘s extremely difficult to predict the lifetime of a consumer product as it also depends on how it’s being used.

That's actually false. Almost all of the engineered goods are engineered to a certain lifetime. Usually companies have internal endurance testing results for every item. The ones who care about will release their expectations.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#193

Earlier quoted context omitted.

The problem is people keep trying to stamp the diversity out. The model in the US is nominally to have few regulations limited to things like enforcing contracts and antitrust laws and pricing major externalities, then leave the rest of it to free market competition. That isn't compatible with a model where regulators are trying to run the economy, because then the regulators get captured by industry and thwart rathe…

Do US consumers buy less Made In China stuff than EU ones? According to ustr.gov, US imports from China in 2022 were worth $562.9 billion. According to eurostat EU imports from China were 627.3€ billion, so a significant difference (note the currency). As a rate of the total import/export they are actually quite comparable.

It "shouldn't" be a problem for the US to do that, because it's supposed to be minimizing regulatory overhead and promoting competition so its companies are globally competitive. Importing something from a country because they have a large labor market is a different thing than importing things from that country because your country imposes high regulatory overhead on domestic producers but not on foreign imports.

This also gets back to my point about the US increasingly failing at its ideal of not imposing high regulatory overhead.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#194
If you're in the US, this method isn't directly available to you (though small claims court is and can work), but most (all?) states have a procedure to complain to the attorney general's office. I've found that companies are willing to play ball when they get a letter on the AG's letterhead.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#195

Absolutely blows my mind how many people have fallen into the trap that is "SMART" devices and "POWER EFFICIENT" appliances. Only to find out just after the warranty runs out that they ultimately invested in a hawt piece of trash. There is no pride in manufactured goods anymore, imho there's not much pride in anything nowadays. Not surprising when a burger engineer at McDonald's makes more money than even an entry le…

Oral B sell a variety of Electric toothbrushes, dependent on the built in Li ion battery. Some of them hook up to a mobile phone by bluetooth to track how you brush. The thing is once the battery dies the £150 toothbrush is useless, it's' sealed so replacing the battery isn't trivial. I think in the battery may last a fair bit longer now. Electric tooth brushes are quite an improvement over a normal tooth brush.

There are tradeoffs both ways.

A user replaceable battery can extend the life, but it also introduces a way for water to get in and short it out, thereby drastically decreasing the lifespan. But given the overall power requirements for the device, ensuring that the battery is charged appropriately to extend the lifespan is pretty easy. My Philips is over 4 years old now and if I'm traveling for a week I may need to charge it once (never really tried to let it drain fully), and it gets used twice a day.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#197

We've got a similar thing in New Zealand: the Consumer Guarantees Act. The people who sold the broken thing to you can either fix it, replace it, or refund you the cost of it. The decision is unfortunately up to them, so they sadly often replace things rather than fixing them. Consumer NZ is usually used as the independent source for expected product lifetimes: https://www.consumer.org.nz/articles/appliance-life-expe…

It’s fantastic. No, I wouldn’t like the extended warranty thanks - I’m covered already.

If you are willing to offer an extended warranty for X years, then that's pretty good evidence that I should be covered by the CGA for at least that long.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#198
post #191
post #183

Earlier quoted context omitted.

For those who are downvoting. This was an extreme example of a debate not worth having. There is no better way to show that you don't care about truth and only care about defending your current opinion than to say "I don't know your arguments, but I disagree".

It's not on people to watch hour long youtube videos to rejoin your argument https://en.wikipedia.org/wiki/Gish_gallop

Good point, but this would apply to ongoing debate. In this case person jumped in into conversation with the premise "I don't have time to listen to arguments but here's mine opinion".

The thing is, all the theories of communication for persuasion (Social Judgement Theory and Elaboration Likelihood Model mostly) boil down to "hear your audience". If you really want to convince or persuade anyone, the starting point is to understand what's in the head of the audience you are trying to persuade. It's not often easy to get this information, so you start by expressing your views and carefully listening to the answers and arguments of those who have different views.

So if you have a chance to get the arguments in advance – before communicating your opinion – it's a blessing. It's a free lunch for persuasive communication. You're given people's opinions and arguments on the plate, basically.

And here this free lunch is thrown away just to be replaced with "here is my opinion and I don't care about arguments" communication style. That's not a starting point for debate at all.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#200

The EU gets a lot of heat for many things (and rightfully so), but this is an area where it is actually doing wonders in favor of consumers. Here is the directive adopted by the EU Council to promote the repair of broken or defective goods, also known as the right-to-repair (or R2R) directive: " The directive adopted today enshrines a new right for consumers: the right to have defective products repaired in an easier…

This article is actually about implicit warranty rather than right to repair, which the EU also has (my memory is at least 2 years, but I don't know if it's higher for different categories of things like in NSW).

It's also a great consumer friendly regulation!

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