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Hetzner switches to new billing model

docs.hetzner.com

191–200 of 206 posts

Re: Hetzner switches to new billing model

#191

Hetzner is one of those "just take my money" services, so more power to them. Besides, for some reason I always thought they charge hourly but show pricing in monthly format for easier pricing.

What other services fall into the "just take my money" category? I fully agree, Hetzner is a good deal.

FastMail, Cloudflare, GitHub co-pilot and OpenAI are some of the other services that comes to mind.

Re: Hetzner switches to new billing model

#193
post #175

Earlier quoted context omitted.

Literally this. Their staff won't provide any details, nor even a route towards a solution. When I asked what they suggest doing in this situation, they simply stopped responding.

Of course they don't. If they tell you why they have banned you, if you were a scammer, you'd know how they caught you and what to do better next time. That's why none of the fraud prevention systems, be they at a tech company or a bank, tell you exactly why you've been banned/denied.

Any somewhat decent company would have an alternative, more rigid verification process to rely on when the basic one is insufficient. It doesn't require telling which part their doubts lie with. They do sometimes ask for an official ID, but apart from that...?

Either way their reasoning is flawed. An actual fraudster will simply keep trying and find out themselves, because they have nothing to lose. Therefore it's security through obscurity at best. Meanwhile legitimate customers/prospects suffer.

Re: Hetzner switches to new billing model

#194

Hetzner is one of those "just take my money" services, so more power to them. Besides, for some reason I always thought they charge hourly but show pricing in monthly format for easier pricing.

Way better than DigitalOcean, I hope they keep being that way

Hopefully the people that are running it now are better than the people that started it, however I will never use Hetzner's services for anything again as long as I live.

Re: Hetzner switches to new billing model

#195
post #194

Earlier quoted context omitted.

Way better than DigitalOcean, I hope they keep being that way

Hopefully the people that are running it now are better than the people that started it, however I will never use Hetzner's services for anything again as long as I live.

What is it about the people that started it that puts you off?

Re: Hetzner switches to new billing model

#196
post #25

I've heard that Hetzner is a good provider, so I want to buy a cheap unmanaged VPS server in the USA. But can not find any mention about VPS. Any help, please? Just need to replace this one (the same bad story $$$ as Netlify recently): https://www.leaseweb.com/fr/cloud/virtual-server

Managed virtual servers are available here: https://www.hetzner.com/managed-server/

VPS = you get a virtual manchine which you administer yourself.

Managed servers are something different entirely.

Re: Hetzner switches to new billing model

#197
post #45

Earlier quoted context omitted.

Be ready to handover a copy of your national ID/passport

I've had a similar experience where my account was banned despite providing all the info they requested (including my passport). Hetzner was the only provider where I was banned despite providing everything I was asked for. I've deployed services on plenty of providers (AWS, GCP, Digital Ocean, Vultr, etc) without issue. Apparently, this has been an on-going struggle for them. A few weeks ago they were even called ou…

They banned my prepaid account, I had few bucks on left on it to test and evaluate some selfhosting services. I didn't try to ask for my money back as I saw it like a pointless time waste trying to contact them.

Re: Hetzner switches to new billing model

#198

Earlier quoted context omitted.

I sttongly disagree based in my interaction with them. They were very rude. That said, their services are reasonably priced and they have been competent throughout my time with them. Hetzner would be far more appealing if they ever decide to muzzle their rebid support team.

> They were very rude. No, they were German. Knowledgeable and efficient, but they won't coddle you or pretend that their life depend on your miser account. If you have a problem that can not be solved by their standard process, they will rather drop you than try to accommodate you.

> they will rather drop you than try to accommodate you.

yeah they dropped my account and kept the money, now I know how they can be that cheap

Re: Hetzner switches to new billing model

#199
post #95

Earlier quoted context omitted.

Have you reached out to Hetzner? Feels like they should waive those bills in exchange for the free dev work you do for them.

I haven't actually. I believe they do offer modest amounts of credit for creating useful libraries, documentation and such targeting their platform, but I never really looked into it.

Try reaching out to Katie - seen her in various parts of the internet. Think she’s a community manager or something like that. Eg

https://old.reddit.com/r/hetzner/comments/1agom04/are_there_...

Re: Hetzner switches to new billing model

#200
post #101

If anybody has migrated from AWS to Hetzner what was your experience? What kind of cost savings did you see? I know it's not a like-for-like comparison, I am particularly curious about the price differentials though, AWS is often a premium.

Got an order of magnitude saving, mainly due to absurd AWS network traffic costs.
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