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> But why is it so much different from "Inspect Element" and then changing website content to whatever you please? For the same reasons forging a contract is different from getting an idiot to sign one.
You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?
So next time there will be a disclaimer on the page that the non human customer support is just advice and cannot be relied on. And collectively we lose more trust in computing.
That would be fantastic. With a few more rounds of experimentation, businesses might realize that these chatbots aren’t reliable and shouldn’t be put in front of customers.
Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.
It is as legally binding as you modifying the HTML of the sales page to show a lower price and taking a printout to court.
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Easy for the company, maybe, but it puts me in the awkward position of having to roleplay with a robot.
Better to waste the customers time than your own money. That sounds like it belongs in the Ferengis "Rules of Acquisition".
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Speaking gibberish sometimes works as well. Grab a dictionary and speak random words.
This reminds me that sometimes when the mashing of random numbers doesn't work, I'll repeat "OPERATOR! OPERATOR! OPERATOR!" at the machine until it yields. I guess it works by the same mechanism whereby the call audio is analyzed on the fly and if the algorithm determines the overlap with the corpus of terms at which it was trained is too low it will connect you to a human. Creepy if that's the case though.
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We got to this point because search engine results have become so polluted with sponsored links, low quality blogspam and SEO’d clones of Wikipedia and Stack Overflow that LLM responses are the only source of direct information that actually answers the original question.
isn't it funny that we've come full circle to just paying for search results? Which was something Google could have done long ago (and there's a new company offering paid-search services that people talk about on here, I can't recall the name). So they create the problem by increasing ads and spam in the result, then sell you the A.I. solution. What's next? Put more insidious ads that still answer the original query…
Want to know the hours of the dealership, how long it will take to have a standard oil change done or what forms of ID to bring when transferring a title, chatbot is great.
This is just like how the basic Internet was back in the 00's. It freaked people out to buy things on line but we got used to it and now we love it.
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The OpenAI platform can utilize function calling and documents(you can upload files which ChatGPT can refer to). For examples, you can build an assistant that knows specifics about your product and can take actions for you, it can offer the customer a car from the inventory with the requirements they demand and schedule a test drive appointment. You don’t have to engineer or train an LLM, you can simply tell an exist…
If this is a screw-up, what isn’t? You’re saying it’s user error rather than the tech being ineffective, so what sales chat bots are correct?
Besides, what makes you think that it’s ineffective? Any reason to believe that the chat bot was bad in fulfilling legitimate user requests? FYI, someone making it act outside of its intended purpose affects only that person’s experience.
It’s a DAN attack, people are having lots of fun with this type of prompt engineering.
It’s just some fun in the expense of the company paying for the API. The kind of fun that kids in the early days of the web were having by hacking websites to make it say something funny - just less harmful because no one else sees it.