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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

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Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#191

Post by bombcar »

wswope wrote: post #186
edwinwee wrote: post #79

Earlier quoted context omitted.

Hm, we respond to emails, so I wonder what broke here. If you're still interested in narrowing down what happened to that transaction, could you email me at edwin@stripe.com?

> we respond to emails Edwin, I’ve seen dozens of claims of Stripe simply ignoring complaints to support@stripe.com, a few in this very thread. You even fess up to dropping one personally in this thread: https://news.ycombinator.com/item?id=32558671 This is totally par for the course for Stripe - how on earth can you say that quote in good faith?

Edwin never said they respond to all emails. Just that sometimes they do respond. To at least one. Once.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#192

Post by bombcar »

thiscatis wrote: post #164
dogecoinbase wrote: post #159

Earlier quoted context omitted.

You regularly post on HN to claim you're addressing people's problems with Stripe, but they then regularly post later to indicate that you've done nothing. Same with patio11. What's going on over there, guys? Are you being held hostage?

Exactly this, it’s for show to indicate what a cool down to earth company Stripe is.

It's incredibly powerful damage control for the times it gets on HN's radar.

Just saying "contact me" will cover for awhile, until people start mentioning that you never get back or never get anything fixed ...

Hopefully by then you've IPO'd and exited.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#193

Post by dylan604 »

mrjin wrote: post #179
icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

How hard is it to switch payment provider? And in particular, how hard is it to get corporate cards from banks? No offending, just curious the reason behind all this.

That totally depends on the new provider. One of the nice things about Stripe was their APIs and SDKs were so easy to use. As a solo dev, I was able to spin up a site in a very short amount of time.

If the new provider has less features/ease-of-use, then you have to start from square one on integration. If you have a team, then maybe not as big of a burden as being a solo dev.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#194

Post by dylan604 »

shawnz wrote: post #158
hindsightbias wrote: post #61

Earlier quoted context omitted.

This is not a serious way to run a business. Unless ypu’re google.

Letting customers slip through the cracks of the traditional support channels is a bad indicator obviously, but what's the problem with keeping an eye on social media channels in addition to the traditional channels? Why is that not a "serious way to run a business"?

Because it's too easy to be bad at that as well. Just look at the thread where "Edwin" (I use quotes because it may or may not actually be Edwin) says "sorry, hit me up" and then the repsonse is "bitch, we did but you never replied back" (emphasis mine, but it was there if you read between the lines).

Now, "Edwin" looks even more pathetic and bot like

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#195

Post by AlchemistCamp »

edwinwee wrote: post #79
AussieWog93 wrote: post #57

Earlier quoted context omitted.

>Stripe being unavailable for even a single user is very concerning for us And yet when my website's card payments were abruptly disabled because some opaque ML algorithm decided one of my transactions was fraudulent (in spite of the customer's own insistence that it was genuine), you wouldn't even respond to my emails. If you want a no-bullshit payment processor that actually gives a fuck about their customers, try…

Hm, we respond to emails, so I wonder what broke here. If you're still interested in narrowing down what happened to that transaction, could you email me at edwin@stripe.com?

> Hm, we respond to emails, so

A week ago, I emailed nkohari in regards to an issue with an API Stripe has repeatedly suggested to me via the dashboard. This is after previously being invited to email documentation questions on a previous HN thread. No replies have arrived yet.

I'll forward that email to you, also (assuming that by "we", you mean Stripe as opposed to a tax-specific team).

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#196

Post by remorses »

candiddevmike wrote: post #10

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

Paddle is a bit of a joke tbh, you can’t even create a coupon for a subscription with a trial

They also randomly removed domain approval for some days without even sending any notification

They will also take you VAT if user inputs his VAT number but you have “VAT included in price” option enabled

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#197

Post by lambda_lord »

dinkblam wrote: post #169

whats the point of Stipe Tax anyway? they solve only the trivial part (calculating how much VAT is due for a transaction), while ignoring the hard part (actually paying the VAT to hundreds of tax offices in countries all around the world). despite only solving the trivial part that any developer can do in a day, they take another huge chunk of your revenue. seems like a bad deal.

Calculation is trivial if you are only operating in a single tax jurisdiction, maybe.

Tax calculation software handles all the different tax rates for product categories your business sells, changes in city/district/federal tax rates, brackets and min/max caps, sales tax holidays, etc. It costs money to maintain those databases.

Saying it can be done by any developer in a day is absurd.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#198

Post by xwdv »

btilly wrote: post #133
xwdv wrote: post #117

Earlier quoted context omitted.

It’s a filtering mechanism. If you get it, you’re a cool guy worth talking to. If not, maybe bugger off.

I'm happy to tell anyone who thinks this way that THEY should bugger off. A random movie reference can be expected to not caught by anyone more than 10 years different from you in age, or who is from a different culture. You will also miss some mavericks like me who really don't care much about a lot of popular culture. If you value matching on those criteria over, say, knowing about something interesting, then I'm h…

Given the tone of your post, it is clear the original filtering mechanism was sufficient.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#199

Post by upupandup »

mellavora wrote: post #167
upupandup wrote: post #80

Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…

I incorporated in Delaware, had no issues. Likewise simple enough to close down the company when that sad day came. I know that some Western states have better privacy laws, but those are designed for setting up tax shelters, not corporations you hope to scale.

just search on HN about patio11's Stripe Atlas and several blogs talking about how much of a headache delaware is compared to other states

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#200

Post by leetrout »

wilg wrote: post #152
candiddevmike wrote: post #10

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

Paddle's API is pretty poor (you can't GET a subscription and see when it expires!?? only available via a once-only webhook). But worth it for the merchant-of-record thing Stripe refuses to do.

Oh that is rough! It looks they do offer you historic events on a different endpoint but it's curious that every endpoint seems to be a POST

https://developer.paddle.com/api-reference/7695d655c158b-get...

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