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Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#191

Post by colonwqbang »

neiman wrote: post #168

I used to live for many years in a "bad" area of Berlin, where my packages were constantly disappearing, not arriving, taken by neighbors (who put an X as a signature), or left by the delivery people outside our building door. After a few such accidents, each of it super tiring on its own to get things reshipped or reimbursed (and often I failed), I decided all this modernity is not for me. Nowadays I rather buy what…

When I order stuff online, 95% of the time it goes to my local supermarket. They have a little post office desk. Then I just collect it the next time I go grocery shopping. They make you show ID when you sign for it, so it's never happened that it got stolen.

I find this super convenient and it has to be less expensive for the delivery service too. I just can't understand why door to door delivery is the norm in some countries.

To me it's just annoying when I get sent a UPS package.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#192

Post by input_sh »

randycupertino wrote: post #140
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

> Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Interesting that you bring this up- I have noticed over the past year and a half that all my Amazon books have been showing up with damaged corners and smudge marks all over the covers.

I buy directly from the publisher and have never had any issues. They might take a little longer to arrive, but they're always in perfect condition. Sometimes they even throw a free e-book my way, which I appreciate the hell out of.

I understand purchasing from other categories on Amazon, but with books it's so easy to avoid Amazon all together. Plus you know you won't receive a counterfeit (https://twitter.com/nostarch/status/1183095004258099202) if you order directly from the publisher.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#193

Post by robotmay »

patd wrote: post #18
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I’m in Europe. Earlier this year, I ordered from Amazon Japan, the package arrived quicker than things I had ordered earlier on a European Amazon and it was insanely well packaged.

I ordered from Amazon Japan for the first time last week and the delivery speed was excellent. I would say the packaging was sub-par compared to other Japanese retailers though. CDJapan is just as fast and ships me books in better condition than any UK store, and proxy shipping from Buyee.jp redefined what packaging means to me. Seriously, it’s almost worth using them just to get some top quality cardboard!

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#194

Post by toper-centage »

dalai wrote: post #190
neiman wrote: post #168

I used to live for many years in a "bad" area of Berlin, where my packages were constantly disappearing, not arriving, taken by neighbors (who put an X as a signature), or left by the delivery people outside our building door. After a few such accidents, each of it super tiring on its own to get things reshipped or reimbursed (and often I failed), I decided all this modernity is not for me. Nowadays I rather buy what…

In Germany you can also have them ship to a Packstation or directly to the post office - at least most of the time. This has worked well so far. The only problem I had was that sometimes they drop them off at a neighbor even when I am at home. At least nowadays the name of the neighbor is printed on the notice they leave in the mailbox (and is also included in the email notification) so X instead of signature doesn't…

In Berlin, if you live in the ground floor of a residential building, you're stuck being the building's personal packstation. No mail man will bother ring all the bells of the building.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#195

Post by thathndude »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

Hedonic adaptation. I love amazon. I probably place 200+ orders a year, and I have plenty of issues. But that doesn’t make it vastly superior to the alternative.

For example, I bought a projector on BestBuy. They had the dimensions wrong and it wouldn’t fit where I needed it. With amazon, that would be a simple return. With BestBuy, a simple return and a 15% restocking fee. Good luck reaching someone at BestBuy to explain why that fee should be waived. With amazon, it would be a simple chat.

Amazon is infinitely better than most other retailers. People just forget how good we have it.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#196

Post by sleepy_keita »

marban wrote: post #44

I've placed approx. 15k orders with Amazon Germany in 20 years and have probably had less than 100 issues, mostly with FBA sellers. I get an answer from CS within 10 minutes and 1-day shipments are on time ~98%. Refunds are issued as soon as I drop the package in the return box. Call me a fan. The best experience is still Amazon JP but returns are a little more complicated (Even within Japan) — Obviously b/c you more…

I've never had a problem with returning stuff in JP (granted all of the stuff I returned were DOA so...)

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#197

Post by robotmay »

rwmj wrote: post #102
patd wrote: post #18

Earlier quoted context omitted.

I’m in Europe. Earlier this year, I ordered from Amazon Japan, the package arrived quicker than things I had ordered earlier on a European Amazon and it was insanely well packaged.

Amazon Japan is incredible. I ordered a Japanese book from them and it arrived the next afternoon (to the UK!) Another time I was in Japan and I needed a specific bluetooth keyboard for the tablet I was using, delivered to a convenience store pick-up point in the deep north of the country in the middle of winter, ordered with my UK credit card, and no problem, it was there the next day. I can't imagine the amount of…

Delivering in a Hokkaido winter sounds like an epic undertaking considering the amount of snow.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#198

Post by thathndude »

ed_elliott_asc wrote: post #159
klintcho wrote: post #100

Earlier quoted context omitted.

Chiming in here as well; I always trust Amazon to refund me if something is missing or broken without any hassle. A lot of other retailers always gives you a hard time even though they are at fault. They have a huge problem with counterfeit but again always easy to get your money back.

I never had a problem with counterfeit goods until I received a fake board game - took me a while to realise it was fake (horrible quality) - when I did they refunded and I got another one that was real - fine. Since then though I won’t use Amazon for anything remotely safety related, think child car seat - nope, some equipment for rewiring house, nope. This also makes me think about higher end purchases, whereas bef…

This is the most bad thing I’ll say about amazon is that the counterfeits are becoming an issue. I saw one person who, perhaps wisely, said they won’t buy anything to eat or drink on amazon because one bad counterfeit could be catastrophic. Your point about safety equipment is a similarly good point.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#199

Post by mqus »

gambiting wrote: post #66
reikonomusha wrote: post #3

I do not trust Amazon to ship anything safely and securely anymore. Almost everything I receive is damaged, late, or mis-delivered. Books are especially abused somewhere in Amazon’s fulfillment. (They’re always bent, creased, or dirty.) Items that are supposed to be 1-day shipping typically take >=3, and Amazon’s tracking mostly says “oops! it’ll come trust us”. (Not verbatim, obviously.) Amazon’s return process is b…

I'm genuinely surprised that people have such vastly different experiences with Amazon. I made 231 orders with them last year(lockdown....) And haven't had a problem with a single one. Couple times I wanted to return something they just refunded me without asking to send the item back. Everything arrives next day, always(here in UK anyway), and the customer support is stellar compared to literally anywhere else. Anyo…

If you order that much then Amazon has little reason to loose you as a customer, so of course they will not bother you.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#200

Post by kylehotchkiss »

I wouldn’t order a camera from a store that doesn’t specialize in photography (B&H or moment.com). You can ship things to any FedEx office store and pick it up with your ID. The package is insured by FedEx in that case until you show them ID and receive your package. I’ve done this frequently for jewelry and just picking up mail when visiting USA (I’m an expat at the moment)
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