You get great insight into the character of the leaders of a company watching how breaches are handled. Companies that put the customer first are transparent, and quickly take action (even if painful to customers) to ensure that customers’ data and systems stay intact and confidential. Companies that try to gloss over, hide or downplay things indicate that the leadership does not respect their customers and is only i…
If I can vent for a second, this company has no leadership . None. Things may have changed in 2 years, but I doubt it. I was messaged almost daily by random employees asking wtf was going on with the company. They were afraid for their jobs. Practically no one respected the CEO, and he was the only C-suite exec. There. Was. No. Leadership. There was no company wide communication, and all communication channels were m…
From the outside it seems like accepting fault and product returns would smooth waters. Acknowledge faults on their own forums and Reddit subs and also provide times lines for fixes (then stick to them and update threads!)
The hardware is mostly good. The weird bugs and company management are turning a strong community of users against Ubiquiti.