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I don't quite get what people expect... do they think that once google creates something, they are obligated to continue it indefinitely? That seems like an unreasonable expectation.
We expect web services to go away eventually. We expect physical products to keep working until they physically break. The problem is when companies sell physical products with a web service as a fundamental part of the product. Companies want to treat the web service like any other web service, while their customers reasonably expect their physical product to act like any other physical product. Edit: I want to add…
We call it the tech industry but 90% of it is actually politics. Big money influences things the most but everyone basically looks out for their own interest, right down to programmers shilling their favourite language/framework. Thats what makes this a difficult problem.