Earlier quoted context omitted.
Another anecdote: I’d have cancelled Netflix a while ago if my family wasn’t using it. Their UX has been on a steady decline for me: - Audio previews make it so I never want to browse for what to watch next. I hate having to fumble with my tv/home theatre remote because of this. - If you leave it hanging, the previews count towards a watch! Wow. God help you if you wanna make some popcorn. - Their sorts are always sh…
I'd add to this their removal of star ranking and that percentage system. It's so geared to what they want to promote vs what is good TV.
I visited my father this weekend who has an older 'smart' tv and the app on his TV was still using the star system. It also had no auto-play which was awesome. I wonder if he's using an older version of the app and if there's a way to roll back on newer tvs.