191–200 of 239 posts
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
Ripple's XRP will win
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
That said I'm currently experiencing a problem where all emails from Coinbase to my email address are being lost and it isn't a spam filter. I emailed them describing the problem and they emailed me back with the boiler plate suggestions about checking your spam folder that can be found on their support website. Which I explicitly said I had already tried in my support request.
If all they are going to do is regurgitate information from there website why do they have support people at all?
If anyone from Coinbase is reading this all email sent from Coinbase to the Purdue Alumni email forwarding service @alumni.purdue.edu is being lost or not sent or something. It may have something to do with the fact that the alumni.purdue.edu server doesn't support TLS. I don't know just a guess but I know something changed in the past couple months and I don't even get marketing emails from Coinbase any more and it is preventing me from logging into my account.
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
I've gotta say I've always been skeptical of posts like this because there is a lot of faux hate spewed on the Internet about Coinbase due to them having spoken the heresy of supporting bigger blocks. That said I'm currently experiencing a problem where all emails from Coinbase to my email address are being lost and it isn't a spam filter. I emailed them describing the problem and they emailed me back with the boiler…
I had a similar issue. I posted a clear support ticket, heard nothing for at least a day or two (probably longer) then got boilerplate about checking the support website. I replied saying I did and that the information on the support page couldn't be used to solve the problem. Nothing from Coinbase for a week, then another bot email saying they'll close the ticket unless I reply (again!) saying my issue was not resolved. This back and forth lasted over a month.
It reflects pretty poorly on them as a company and I really can't recommend using them as a result. The underlying support issue was related to their verification software. If their verification software doesn't work for some reason and their support is isn't focused/careful, then you're out of your account for more than a month.
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
I've gotta say I've always been skeptical of posts like this because there is a lot of faux hate spewed on the Internet about Coinbase due to them having spoken the heresy of supporting bigger blocks. That said I'm currently experiencing a problem where all emails from Coinbase to my email address are being lost and it isn't a spam filter. I emailed them describing the problem and they emailed me back with the boiler…
I have been a long time coinbase user. I have been very unhappy with their support. I have been unable to add additional funds to buy both additional ethereum and btc from their site, even after contacting them repeatedly about this ... but never getting a reply. I did multiple identity verifications and connected bank and credit cards. No luck in being able to transact properly. Bitcoin Cash was a forcing function a…
I, too, have had terrible past experiences with Coinbase and I no longer use them. I now buy on Gemini for fiat -> BTC and use other exchanges for altcoins. That said, I no longer keep any crypto on any exchange, including Gemini. The whole point of Bitcoin is that you are your own bank via ownership of your private keys. By giving them to Coinbase, you centralize the system, concentrate the risk, and create honeypot…
There are several important differences between Bitcoin and traditional currencies. This may be the most important one to you, but it is not to everyone.
Earlier quoted context omitted.
Now we see how many other forks rise up and demand inclusion.
It doesn't work that way. BCC isn't just any fork. It has large miner and industry support.
Is there a viable alternative to Coinbase? Their support is absurdly awful. Two months and they sent two auto-replies to a simple ticket that couldn't be answered by the knowledge base. They don't care about your money - so long as it's already in their vault.
Seconded. I've had money locked up in Coinbase, unable to sell or trade out of their platform, until I complete an identity verification. Problem is, their code seems to be buggy and even after correctly entering information, I'm told that no identity could be found. No response from support, and from /r/coinbase and their user forums, seems many (many, many!) users have the same issue. Not much point in using an exc…
I had a similar situation. It was frustrating. I opened a new support ticket referencing the previous issue and the fact that they had not corrected it despite a fairly lengthy period of time. In response to the second ticket, they immediately (within 4 days) corrected the problem.
Of course, this is only another anecdote. Real stats would be useful. An way to escalate issues that guaranteed actual review and contact by some human being would be even better.