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People with names that break computers

bbc.com

191–200 of 288 posts

Re: People with names that break computers

#191

Earlier quoted context omitted.

I checked out a bibliography. Seems like lots of derivative stuff playing on the same old memes you see everywhere.

Most of those memes are memes because Asimov invented them. You sound like I guy I once heard complain that The Lord of the Rings was just a collection of D&D cliches.

Actually I think it is a knockoff of the Ring Cycle by Wagner :)

Re: People with names that break computers

#192
post #67

It doesn't even have to be an "edge case", as stated in the article. My first name has a single accented vowel and breaks tons of online forms. What annoys me is not so much having to re-enter my name with the unaccented version of the vowel, it's when the form throws up an error message saying "Enter a Valid Name" [or suchlike]. I find that insulting. At least make your error text put the blame where it belongs: "So…

These kinds of limitations are fascinating because they reveal the cultural biases (and I don't mean bias in the negative sense) of their creators. A Western, American system might not be designed to accept names with accents and vowels because who has those in the States? Anecdotally, I also heard of a female games journalist who had trouble using a VR headset because she wore mascara. It threw off the eye tracking…

> ...because who has those in the States?

Right! Just:

Hernández, Martínez, Rodríguez, García, González, Gómez...

Re: People with names that break computers

#193

Earlier quoted context omitted.

> Legal Name = Name on your birth certificate, pure and simple. As a counterexample, my wife's current name is not on her birth certificate. > Something isn't so just because you say it is. Indeed. So we find ourselves in a teachable moment: you are wrong, but in a way that many other well-meaning people have been. I presume you find this subject interesting, so consider checking out http://www.kalzumeus.com/2010/06/…

Thanks for being so calm and informative on this subject. It is funny to see people trying to tell you you're wrong, when it's evident this is a subject you'd naturally become quite expert at.

Thanks, although I'm not so much an expert in the subject as someone who's had to deal with this time and again. It is a little frustrating to be corrected so many times by people not directly involved. When my paid lawyer says "sign your home purchase documents the same way you normally write your name", then I heed his recommendations. When I explain the situation to my (huge multinational) bank and they issue me checks and debit cards in my desired name, I'm sure they're not humoring me just for the fun of it and throwing banking regulations to the wind.

Basically, several entrypoints into the legal and financial systems have vetted and agreed with my lawyer's interpretation. And yet, here we find ourselves having this discussion. :-D

Re: People with names that break computers

#194
post #99

Earlier quoted context omitted.

It could also be a cost benefit analysis. How much business lost vs. the cost of supporting. Especially when many such users have encountered the problem often enough to already have a work around. There are definitely some cases where it is a testing issue, but especially with accepting all possible valid names, sometimes the cost is too high to convince the one in control of funding.

It's just really annoying when it's a government system and it's use is required. This is slightly off topic, but I recently came across a lawsuit involving German passport and their having a person's name printed IN ALL CAPS. The plaintiff was suing for his right to use lower case characters as that was how his name was spelled correctly vis-a-vis how other families who use the same letters in the same order but wit…

Relatedly, the OCR machine-readable part of a standard (ICAO) passport can't contain accented letters, so ICAO has a standard for how to systematically transliterate various scripts into Basic Latin.

Re: People with names that break computers

#195

I have a close friend who lives in rural Ireland. That's not in a town, but on a small farm in a general area of about 15-20 other small farms. His address is just the name of the general area and the county. The Irish postal system is clever enough to know that the person with this name, in that general area lives in that house. In fact, he probably still isn't even really classified by his name, rather as the husba…

I know a guy in Ireland who has an envelope proudly displayed among his many other collected items, which is simply addressed to His Name, Ireland. It found him safe and sound, probably from Burma or some such place too.

Re: People with names that break computers

#196
post #99

Earlier quoted context omitted.

It could also be a cost benefit analysis. How much business lost vs. the cost of supporting. Especially when many such users have encountered the problem often enough to already have a work around. There are definitely some cases where it is a testing issue, but especially with accepting all possible valid names, sometimes the cost is too high to convince the one in control of funding.

It's just really annoying when it's a government system and it's use is required. This is slightly off topic, but I recently came across a lawsuit involving German passport and their having a person's name printed IN ALL CAPS. The plaintiff was suing for his right to use lower case characters as that was how his name was spelled correctly vis-a-vis how other families who use the same letters in the same order but wit…

[deleted]

Re: People with names that break computers

#197

It doesn't even have to be an "edge case", as stated in the article. My first name has a single accented vowel and breaks tons of online forms. What annoys me is not so much having to re-enter my name with the unaccented version of the vowel, it's when the form throws up an error message saying "Enter a Valid Name" [or suchlike]. I find that insulting. At least make your error text put the blame where it belongs: "So…

> Sorry. This form can only handle ASCII Text

Do you honestly think that's a good idea? IMHO, 95% (yes, this a guess, but I think a conservative one) of people will have no idea what that means. It will only confuse them and leave them feeling stupid - don't make users feel stupid.

This is not to say you don't have a valid point, but end-users need error messages that tell them how to fix the problem, not a diagnosis.

Re: People with names that break computers

#198
post #66

I have had a decent number of forms that would not allow me to enter my last name because it contains a space: De Kok. Apparently over the centuries americans coming from Europe would drop spaces. For instance Vanderbilt is a Dutch name, that stems from the original Van der Bilt (means from the Bilt, which is a Dutch city) So now American programmers assume a space in a last name (or a dash for that matter) never hap…

My last name has a space in it as well. All the airlines helpfully remove the space for me, making it not match my passport, leading to me always being flagged by the computer for the 'reject line' at the US border.

Re: People with names that break computers

#199
post #172

Earlier quoted context omitted.

> UK addresses will have a postal code, and a city name, but after that there's no telling; it'll frequently list smaller and smaller towns and then some hamlet, and not have any kind of street or house number. Royal Mail don't recommend these long addresses; there's a form on their website to produce a canonical address, something like [Building name] [Number] Street [Hamlet/village/town] TOWN PO57 C0DE However, goo…

The fact that addresses don't come in canonical form is an interesting challenge for anybody who wants to verify addresses, e.g. for fraud preventing. Actually, many banks, when verifying addresses for online transactions, just strip out all non-numeric characters when doing address verification.

My apartment has two different apartment numbers, the right one and the one that Royal Mail made up for their database. Makes it interesting to match things up on different accounts

Re: People with names that break computers

#200
post #29

Earlier quoted context omitted.

For what it's worth, programmers do not have the tools to perfectly handle the complexity of human language. It's a hard problem.

Names are an incredibly tiny subset of human communication, and if we were having a beer at the bar, I'd take a swing at arguing that they're not part of language at all.

I don't know, name systems seem to quickly betray their origin in little sentences of specificity in the languages used at the time, before they became systematized according to common western practice (if that even happened, depending on culture).

John? John who? Oh, "John the Smith" with time, the is dropped - the name is carried forward despite people's profession, people post-facto come up with systems for "First" and "Last" names, but the order remains.

In Japanese, grammar flows the other way, "Ken of the mountain field" is written "Yama no Ta no Ken", "Yamada Ken" because of grammar though, the surname still comes first.

And the biggest one is Patronymic names that maintain the untouched grammar of specifying who you mean based on who's kid they are "Ori, Eric's daughter." = "Ori Ericsdottir", "Mateo's Luis" "Luis de Mateo", "O'Connor" "ibn `Amr" etc. etc.

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