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Major changes to Mandrill, must be tied to a MailChimp account

blog.mandrill.com

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Re: Major changes to Mandrill, must be tied to a MailChimp account

#191

Post by codeyf »

codeyf wrote: post #189
losvedir wrote: post #112

I have a proposal. I'll give all the transactional email competitors (mailgun, postmark, sparkpost, etc) a week to get their shit together and come up with a migration proposal for all of us moving away from Mandrill. I'm sure they're scrambling around trying to figure out how to take advantage of this ridiculous situation, and I bet a bunch of them are on HN. So how about this: 1. Any HN user trying to figure out wh…

Hey folks! I'm actually one of our support engineers for our on-prem biz unit, however I came across this post and wanted to post a quick ack on it. Our SP team is working hard on a focused response to the ticket you sent in. In the mean time, we have a blog post that touches specifically on Sparkpost as an alternative to Mandrill, following their announcement: https://www.sparkpost.com/blog/mandrill-alternative-spar…

Quick update, if you prefer to have more of a conversation than Tweeting @sparkpost allows, we do have a Slack channel available here:

http://slack.sparkpost.com/

Re: Major changes to Mandrill, must be tied to a MailChimp account

#192

Post by mrobins »

whatismybrowser wrote: post #101

Ok, from the sounds of it, all MailChimp has to do to keep our business (and thousands others from the sounds of it) is to change the requirement to a Free-Tier MailChimp account instead of being a Paid MailChimp account. I get their desire to have a single unified system that manages everything, but our situation is: we use Mandrill to send the System Info emails on https://www.whatismybrowser.com to thousands of pe…

The per-message pricing is still way more expensive, but that's not nearly as bad as how they've dumped this on customers.

If a PaaS provider doesn't realize that people build tons of code, businesses, infrastructures, pricing models, etc. off of them than they'll never gain the trust of savvy purchasers. The way they've effectively end-of-lifed Mandrill w/ 2 months notice and zero response to complaints is a slap-in-the-face to a customer-base that has largely loved their product.

Short of a response that recognizes they went about this badly it would be hard to ever depend on a Mailkimp product again.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#193

Post by jrodom »

wmboy wrote: post #9
etjossem wrote: post #7

$20 w/MailChimp Transactional: 25,000 mails $20 w/SendGrid: 100,000 mails So let me know if you're thinking about switching. I'd be happy to intro you to someone on our team. Disclosure: I'm with SendGrid. :)

One advantage that Mandrill has over SendGrid is the ability to see the content of emails (run a web agency so it helps a lot with troubleshooting for our clients).

Today, we launched a new API that allows you to access the content of messages you've sent over the last three days. We have details on our blog @ http://blog.mailgun.com/how-to-view-your-messages/

Re: Major changes to Mandrill, must be tied to a MailChimp account

#194

Post by polpolpol »

etjossem wrote: post #156
losvedir wrote: post #130

Earlier quoted context omitted.

I've got 60 so far. Unfortunately came to this thread late, so I'm not how much longer it will have traffic. Haven't heard from any ESPs yet, but will reach out to them tomorrow.

Hi - Eric from SendGrid here. Our CEO Sameer just greenlit a 10% discount for former Mandrill customers. We're working on a set of tools for automatic migration - but we wanted to get a prompt response out too: https://sendgrid.com/blog/hey-mandrill-customers-wed-love-th... Straight to the discount: https://go.sendgrid.com/switch.html

Hi Eric.

We used sendgrid in the past and had a great experience. If we were sending less than 100k per month we would switch to Sendgrid in a heartbeat.

But (maybe i am understanding them wrong) your pricing tiers for higher levels doesn't make sense to me.

We send around 300k emails and it would be much more expensive.

Care to at least try and explain that ? (I hope that u ll say something like no you are reading this wrong)

Re: Major changes to Mandrill, must be tied to a MailChimp account

#195

Post by polpolpol »

adnans wrote: post #115
mrmch wrote: post #47

Earlier quoted context omitted.

Check us out (Sendwithus.com, yc w14) Unlimited templates, and you can swap out backends (SendGrid, SparkPost, others)

Thanks, but your pricing model is all wrong when it comes to transactional emails. We're looking for something which is more usage based instead of based on number of subscribers. Nice templating though.

I agree here. Pricing model is wrong for transactional emails

Re: Major changes to Mandrill, must be tied to a MailChimp account

#196

Post by safun »

leesalminen wrote: post #99
jrodom wrote: post #46

Earlier quoted context omitted.

We're working on adding that feature into Mailgun now. We store the content for compliance review and scheduled sends. Disclosure: I lead product development @ Mailgun.

That would an amazing feature add. I'm currently sending 150k/mo with Mailgun and log everything for 6 months. It's rarely accessed, but invaluable when it is.

For your reference: http://blog.mailgun.com/how-to-view-your-messages/

Re: Major changes to Mandrill, must be tied to a MailChimp account

#197

Post by rawfan »

ngrilly wrote: post #103
jrodom wrote: post #65

Earlier quoted context omitted.

There are many factors that impact deliverability that aren't reflected in the type of simple test InboxTrail conducts. Like most ESPs, your reputation builds on Mailgun as you send with us. If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have. We support many large and fast growing customers who are all seeing a >99% delivery…

> If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have. As a Mailgun user, I can confirm that first hand.

Yup, me too. I had problems when I started using the service (some providers didn't accept the mail). Everything was immediately resolved.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#198

Post by verelo »

ac3522 wrote: post #186
verelo wrote: post #177

Earlier quoted context omitted.

Thats really nice, but when you're me, who sends around 30 million emails / month, that pricing gets insane (as in, more than my AWS bill). So yeah...i'd love to entertain the idea but its just not possible.

Our lowest advertised rate is $.25 per 1000 for 5MM emails. After that you need to talk to us, but obviously we work with companies all the time. (Sendgrid's lowest advertised rate is $.45/1000)

I'm sure that is likely the case, but you can understand why hiding your price is horribly frustrating. Amazon do a great job showing their price to the public and explaining how they can lower it further without talking to sales people...i wish more people would follow their lead.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#199

Post by verelo »

petercooper wrote: post #183
verelo wrote: post #176

Earlier quoted context omitted.

do you have reference to this? No one has spoken to us and we do mass mailing in Mandrill.

Mailchimp sent a further email yesterday saying they had updated their TOS and AUP with immediate effect. So I decided to re-read the AUP: http://mailchimp.com/legal/acceptable_use/ .. and it now says, under Prohibited Actions: "Send bulk emails, meaning emails directed to a number of individuals with the same content, through Mandrill." I don't think it became news because not many people are as crazy as me and read…

hm that sucks. We certainly do this, i wonder when they'll start to try and enforce it. This seems very unreasonable.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#200

Post by verelo »

stotro wrote: post #182
losvedir wrote: post #179

Earlier quoted context omitted.

I don't think it's right. I contacted Mandrill about it, and they pointed me to this support article[0]. > Is this cost included in my MailChimp plan? > No. Mandrill is becoming a paid add-on for monthly MailChimp accounts. Any paid monthly MailChimp plan will satisfy the new requirements. Monthly MailChimp plans start at $10/month, and you can find more information on MailChimp’s Pricing Page. Purchasing Mandrill bl…

correct, the information provided to me seems indeed to be wrong, since a third(!) support person contacted me, stating that you indeed "just" need a monthly account, no matter how big it is.

Good! This still means the pricing will go from the 3k we paid today to around 10k/month. This is madness.
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