My company has used Logmein Central for remote access to hundreds of PCs for years. The core software is great, reliable, and has been ever since we started using it.
The problem is that Logmein the company knows they're on top of the heap when it comes to remote management. They have no reason to innovate or improve where they can.
They added 2FA but otherwise we haven't seen a single new feature that we've taken advantage of in a very long time. Any features they do add hint at them wanting to be a RMM service but you'd have to be an idiot to trust them with more responsibility of your networks. Also a lot of those features require Logmein Pro which adds an insane amount of cost depending on how many systems you're managing.
Meanwhile there are bugs that have been around literally since we started using the software. For instance copy/paste while in a session will randomly break. The Logmein client software is very buggy on OSX, crashes often, search will randomly break.
Their support is basically non-existent, although I haven't tried in a while if you opened a ticket it would take days if not longer for a response and they'd usually just direct you to some unrelated KB or tell you post on the forums.
We use Lastpass as well so this should be interesting. I've yet to see a merger that actually improved things from our end as a MSP. Cisco bought Meraki, Dell bought SonicWALL, at this point I assume any time we see a merger that its time to find a new vendor.