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Why can a scam company raise $40 Million Series C + $76 Million Series B?

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Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#181

Post by abalone »

halviti wrote: post #163
abalone wrote: post #154

Every single person who has been misled into signing up for a recurring charge should do this one thing: Dispute the charge with their credit card company. You'll get your money back and it will issue a bunch of chargebacks to JustFab, which will penalize them financially. If enough people complain their penalties will escalate and their credit card processing rates will go through the roof. This is how the credit ca…

Except for there is a time window for these sorts of things. His girlfriend isn't going to be able to dispute charges that are 8-months old.

It may be possible.. I've gotten refunds going back that far. But definitely the more recent months will get refunded. And that's enough to put some financial hurt on JustFab, as there are additional penalties they pay with each chargeback.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#182

Post by Fuxy »

jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

If they're being so clear why are they exploiting advertizing blindness to inform their customers of the recurring charges.

Why isn't there an entry after the "TOTAL" informing you of the subscription charges.

They do count as charges and should be shown in a statement listing all charges.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#183

Post by mcv »

jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

> http://imagesup.net/?di=15138026329215

This is definitely sleazy. The monthly payment is not mentioned anywhere near the pricing info. The page is designed to look like you make a one time payment, and only at the very bottom of the sidebar (and you know very well that sidebars never get read) does it mention that they're charging you every month.

It is obvious that many people will miss this. The creators of this site intentionally mislead their customers.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#184

Post by nugget »

abalone wrote: post #154

Every single person who has been misled into signing up for a recurring charge should do this one thing: Dispute the charge with their credit card company. You'll get your money back and it will issue a bunch of chargebacks to JustFab, which will penalize them financially. If enough people complain their penalties will escalate and their credit card processing rates will go through the roof. This is how the credit ca…

You can also file an action against them in your local small claims court. Depending on where you live, it takes about 30 minutes to fill out the form and costs around $25 in filing fees. Most likely the company will not respond to your complaint, and you will receive a judgment for all of the money you paid them. Assuming they don't go bankrupt, they will eventually pay you and satisfy the judgment. I did this against similar scams like Video Professor in the early Facebook era and it worked surprisingly well for 2 years worth of scam rebills to which I had been completely oblivious.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#185

Post by btmorex »

jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

JustFab is a trash company and you're a trash investor. They won't last and you won't last.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#186

Post by ballard »

avalaunch wrote: post #69
jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

The other commenters are being too nice in their replies. You're full of shit. JustFab is a shoe of the month club masquerading as a normal online shoe store. The VIP Membership Program is the essence of JustFab's business model and yet it's missing entirely from the home page of their site. It looks like any other shoe store. And yet you think it's clear that the user is being signed up for a shoe of the month membe…

Double agree.

Not delivering value for dollar is called one thing: a scam. It might be letter of US law legal (which doesn't have a stellar consumer protections record), but it's dishonest as predatory lending and crap hawked from backs of magazines.

TL;DR Series A investor is trying to rationalize legitimacy to himself in the face of overwhelming conflicting evidence. Don't worry chap, denial is the first step toward accepting you dumped cash on a charlatan. Hopefully it won't end up in plastic barrels in the desert.

The number to cancel VIP is 1-866-337-0906 (as seen on TOS)

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#187

Post by smsm42 »

mortov wrote: post #153
Tepix wrote: post #83

Earlier quoted context omitted.

I find even that misleading because it doesn't mention the monthly fee. I'm pretty sure you could refuse to pay it and win in court.

Alas you do not get the option to refuse to pay. They keep your credit card details and charge every month. You're then stuck arguing with your card issuer. In the UK for example, you're shit out of luck unless the transaction is > £100 where the card company becomes 'jointly and severally liable' which allows you to pursue them instead . Obviously this varies so it all depends on where you are and where your card wa…

In US, credit company would usually side with you, and if you say the charge is not authorized (esp. if there's no actual paper signature) you'll get money back. But for that you need to watch your bill closely, not everybody does that.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#188

Post by cowls »

jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

I think trying to defend this scam was a really bad idea.

Re: Why can a scam company raise $40 Million Series C + $76 Million Series B?

#189

Post by stigi »

jdh wrote: post #23

I'm the Series A investor in this company. We in fact have done plenty of due diligence, and you will be pleased to know it is not a scam company. In fact, the company has very high customer satisfaction ratings, including an NPS that is in the ballpark of Amazon, and a very high customer retention rate. More than half of the people who subscribe to the service are still subscribers after two years, which is unusuall…

| http://imagesup.net/?di=15138026329215

"Continue Checkout" surely is not the same as "Continue Signup" and definitely not the same as "Become a member of our VIP club for 39$/m".

A sustainable business model wouldn't need to trick people into this. It would broadly (not in small print as it's done right now) advertise the benefits of the VIP program and convince people to sign up.

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