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Anxiety over the new Gmail Compose

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Re: Anxiety over the new Gmail Compose

#181

> Anxiety over the new Gmail Compose Anxiety over some feature? If your anxiety doesn't come from the fact that you agree to the concept of the surveillance state (by using products like Gmail), then something is clearly wrong.

Yeah exactly. This should be a top comment. But apparently everyone is moving on, business as usual, as if the case were closed. And a lot of people could not access your accounts. And read your email.

Apparently some UI-issue is a bigger threat to user-satisfaction.

Weird.

Re: Anxiety over the new Gmail Compose

#182

Earlier quoted context omitted.

I chuckled when I read: > First, the small window by default encourages short emails which is always good. "Sorry mom, I intended to write you a longer message but gmail encourages me to keep it short." > Putting them behind one extra click is really not the huge usability nightmare people make out. Folks at Microsoft are nodding their heads and furiously tweeting this sentence.

Nice pith, but how about adding some meat to that rebuttal. > "Sorry mom, I intended to write you a longer message but gmail encourages me to keep it short." The topic at hand is power emailing. Not people who write a message to their family once a week as the majority of their email. > Folks at Microsoft are nodding their heads and furiously tweeting this sentence. I don't even know where you get this. Having a mini…

> "The topic at hand is power emailing. Not people who write a message to their family once a week as the majority of their email."

That use-case is completely valid. Unless you're going to argue that GMail is meant to be a'power emailing' tool, which I'd disagree with. Optimising for something that doesn't suit the majority of users is usually a mistake.

Re: Anxiety over the new Gmail Compose

#183
post #47

Earlier quoted context omitted.

> Being able to browse email in the background while composing email is a huge win for my email workload If only someone had invented a windowing GUI. My main issues, now I've set the default to fullish screen, is it's more like Outlook: editing the To/CC fields is annoying, and it wants you to always quote the entire email. I await a Chrome extension to let me live in the past with people who knew how to use compute…

>If only someone had invented a windowing GUI. At work I have to use a mac, it's a PITA to manage multiple non fullscreen windows on it. There is also a fair amount of screen estate lost per window.

Same with Windows, and Linux as they just copy Windows/Mac GUIs and never bother to finish them off. The problem is Raise-on-click, means you can USE overlapping windows, and drag and drop breaks. My theory is all GUIs are fundamentally stuck in the year they were first designed, so 1983 or so for Windows/Mac. Full screen, almost single tasking. RISC OS, being designed in 1986, is better, as a GUI.

Re: Anxiety over the new Gmail Compose

#184
post #90

Earlier quoted context omitted.

Let's not get personal. There are lots of ways this kind of thing can happen.

How is it personal to mention the individual who is responsible for the change?

Three of four comments you left in this thread call Jason's name and attempt to discredit him, with little substantial criticism addressing Gmail UI.

Re: Anxiety over the new Gmail Compose

#185
post #93

Earlier quoted context omitted.

There's a reason for this pattern. When I complained to a friend at Google about the new GMail compose, he said that what was driving it was that Larry wanted a beautiful, consistent look throughout all Google's products. That sort of motivation leads to design disasters. The various Google products may have been inconsistent, but each of their designs was the product of long evolution. Steve Jobs could probably have…

The new Maps interface isn't driven by the idea of making it "consistent" with GMail, it's driven by the same idea that Google Search's homepage used to represent -- simplicity. The Map is the UI. A single search box. You type in POIs, the Map is constructed around the search results. The old Google Maps (the tile based one) was based on the idea of a multi-pane map with gadgets and a side panel of 10 ranked search r…

My particular issue with the new maps is when I search for a new unknown city and zoom out to see bigger area - pointer is gone! Try searching for city Kazan in Russia and try to quickly get an idea where the city is. Pointer or any mark of fhe city is gone when you zoom out enough!

Re: Anxiety over the new Gmail Compose

#186

Lately I've had a persistent feeling of annoyance with several Google products. Each annoyance is small enough to tolerate individually, but in aggregate it seems to me that Google has really lost something in the attention-to-detail department; this kind of persistent annoyance was the same thing that led me to Google from other services years ago. Two examples: - maps: new interface is so terrible that I am activel…

The "new" Google Maps is essentially an opt-in beta. The "replacement" is to continue to use classic Maps until it is done. It is obvious that most of the old features like multi-stop directions will return, but Google needed external testers because WebGL is very dependent on machine performance and GPU, and they indicated as much when they limited the initial users to an explicit signup form. I find the new Maps in…

  It is obvious that most of the old features like 
  multi-stop directions will return
IMHO that is far from obvious.

Re: Anxiety over the new Gmail Compose

#187

Earlier quoted context omitted.

I think we've seen lot of instances of major vendors changing something, and everyone complaining, and then the new design becomes the new normal. Practically every Facebook redesign got pissed on. Apple famously got ripped for Final Cut Pro X, for many of the same reasons people are ripping the new Maps (bunch of power user features removed) I personally prefer the map to show the results. They are spotlighted and e…

>>I think we've seen lot of instances of major vendors changing something, and everyone complaining, and then the new design becomes the new normal. Practically every Facebook redesign got pissed on. You might be getting confused. There's a difference between the new design becoming the "new normal," and the new design being tolerated because there aren't any real alternatives to the product. After all, the only reas…

No, obviously the stickiness is less based on network effects and more on brand perception. But a brand can also die from staleness.

A new generation of users are coming online whose experience is predominately a mobile one, and on touch, sparse, touchable, explorable interfaces are the norm. If Google simply kept maps the way it has been for a decade, sooner or later, they'd find themselves criticized because it doesn't work like "Apple Maps".

In fact, people seem more willing to adopt radical new user paradigms if the form factor changes. If I change your desktop email, you'll get annoyed, but if I create a radically new out of the box mobile email experience, you'll be more amenable to learn it.

Re: Anxiety over the new Gmail Compose

#188
post #88

Earlier quoted context omitted.

Everything about the new Google Maps besides the maps themselves is so mindbogglingly bad that I have no idea how they thought it was ready for public consumption. It seems to be missing most of the features of the classic Google Maps, and those that are present are far harder to use. The UI for the public transit schedules is pretty much the only thing that seems like it could be an improvement once I get used to it…

I really hate the lack of ability to show street view and a map at the same time. How is that an improvement? It is now very hard to know where you are looking at.

This is the worst ! I used to drag and drop the yellow character to view exactly the place I wanted to see, now I have to go back and forth between maps view and streetview until i get to the right place...

Plus, the switch between views (public transport, bike, traffic) being hidden in a hover menu that disappears when I make a search... Now I have to first think about enabling the mode I want before making my search. How is that a progress ?

When I got in to the beta, I thought it looked great, but after I tried to use it, I quickly reverted back to the old maps

Re: Anxiety over the new Gmail Compose

#189
I suppose this comment comes too late to have much visibility, but as for me, I can deal with the fullscreen popup thingy.

The inability to default to replying in plaintext to HTML mails is annoying, but I can deal with that, too.

What I can't deal with is the broken UX for the fake HTML elements, which were previously native controls that worked fine.

The To field is now a magic list of clickable email addresses instead of a regular textbox. Great, but clicking and dragging to select no longer works, typing with a selection active does not delete it, and undo no longer works.

The From field (for use with multiple email addresses), which used to be a native , is now... a HTML reimplementation with no additional functionality. It sort of works from the keyboard - you can press space to bring up the list, up/down to choose an item, and enter to select. But it's not quite the same (as OS X, at any rate): the list starts with no selection rather than the current item, you can't press space again to close the list, and you can't choose an item by typing. In fact, if you try to do a few things in the new compose, including typing on the list, the keystrokes pass through to the greyed-out main window and you perform random email actions.

These interactions are not inherently critical: I could easily learn to live without them in general. But they work for every other like control in the OS, and they used to work here, so naturally I have and will retain muscle memory for them; the result is infuriating.

I'm actually quite surprised nobody has made a user script to fix these and the other issues in the three weeks since my account was forced onto the new compose; Gmail's obfuscation makes this a little more annoying, but not too bad if you stick to modifying elements rather than directly interacting with the JavaScript. I'll probably end up writing one myself.

Re: Anxiety over the new Gmail Compose

#190
post #181

> Anxiety over the new Gmail Compose Anxiety over some feature? If your anxiety doesn't come from the fact that you agree to the concept of the surveillance state (by using products like Gmail), then something is clearly wrong.

Yeah exactly. This should be a top comment. But apparently everyone is moving on, business as usual, as if the case were closed. And a lot of people could not access your accounts. And read your email. Apparently some UI-issue is a bigger threat to user-satisfaction. Weird.

> Weird.

I'd say frightening.

This is HN. Readers are people who understand and produce technology. People who also understand the nefarious potential it holds, if abused.

The situation just doesn't compute.

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