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Maryland becomes first state to ban surveillance pricing in grocery stores

theguardian.com

181–190 of 219 posts

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#181

All 50 states should do this. It's violently anti-consumer to price in this manner.

Nobody is actually doing this. It's mainly conspiracy theories. The real reasons for the e-ink tags that spook so many people is to save labor so they don't have to pay people to affix 40,000 little stickers to shelves every week.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#182

Earlier quoted context omitted.

> Like, prices are displayed on the shelf for everyone to see. And they have to match what you pay at checkout. Not all stores honor the prices posted on the shelves. Dollar General is one of the major offenders of this. > Missouri Attorney General Andrew Bailey has filed suit against Dollar General, claiming deceptive and unfair pricing at its more than 600 retail stores throughout the state. The lawsuit alleges tha…

> Not all stores honor the prices posted on the shelves. Dollar General is one of the major offenders of this. That's already illegal, as indicated by your link about the ongoing lawsuits.

Doesn't that depend on the state? I'm almost sure there are quite a few states that allow stores to charge a higher price at checkout than what the product is labeled with on the shelf.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#183

Earlier quoted context omitted.

They just get rid of the prices on the shelves.

Nobody will shop there then. They've tested this and consumers will go elsewhere unless you're selling super luxury goods.

In my town of 100,000 people there are four options. A universally high priced grocery, a dirt cheap, goods at our near their sell by date with the expected low quality grocery, a gas station convenience store, or a bunch of mid-tier grocers with a few different names all owned by the same parent company.

Many places would dream of my "options".

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#184
post #175

Sadly, this article doesn't explain how this "surveillance pricing" (which is just a scarier-sounding synonym for "dynamic pricing") would even work in a physical grocery store. Like, prices are displayed on the shelf for everyone to see. And they have to match what you pay at checkout. So how the heck would a grocery store even do this? And this law is specifically around grocery stores . Like, there was a big kerfu…

If a grocery store raises shelf prices across the board to be able to give discounts to a few, it will likely to lose customer footfalls to stores that don't. Grocery globally is generally (except food deserts in high crime areas) is a hyper competitive business with very low margins. So preventing personalized price increases should be the policy priority.

There has been a lot of consolidation in the industry over the past decade. There are three major grocery "brands" in my city. All of them have the same parent company. Quitting one store to go to another is about as effective as the people who boycotted Bud Light by switching to Modelo.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#185

Earlier quoted context omitted.

> There’s hundreds of people in the store. Where are you shopping? I get groceries the most I've seen is 30 people at a time. > How will the can of peas know which price to display People are talking about facial recognition and smart phones driving this. What they're missing is that your shopping cart is likely to contain a selection of items which make it _highly unique_. Not just on the day you're shopping but acr…

Midwest Walmarts, Meijer’s, Costco etc very often have hundreds of shoppers. So we’re going to see a price and by the time we get to the register all the prices will have changed? And that’s not going to cause a bunch of commotion and demands for price checks at the checkout?

> So we’re going to see a price and by the time we get to the register all the prices will have changed?

I think the design of the system entails that the price you see and the price you pay would be the same. It's just that different customers are going to see different prices.

Then the question is how do they track you from the time you picked the item to the time you scan it. Which is what I was opining on.

> demands for price checks

What would that look like in modern commerce? There is no "big book" of prices. The best you can do is go back to the shelf and say the price is wrong.

Now you're debating which is the actual store price? The one on the shelf or the one on the computer? Stores are not generally obliged to honor mistaken prices although they may be in some states. Famously Arizona Iced tea is not actually 99c everywhere it's sold.

It's then a game of chicken and most consumers will probably lose.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#186

Sadly, this article doesn't explain how this "surveillance pricing" (which is just a scarier-sounding synonym for "dynamic pricing") would even work in a physical grocery store. Like, prices are displayed on the shelf for everyone to see. And they have to match what you pay at checkout. So how the heck would a grocery store even do this? And this law is specifically around grocery stores . Like, there was a big kerfu…

Summary on the governor's site says it applies to 3rd party delivery services.

https://governor.maryland.gov/news/press/pages/Governor-Moor...

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#187
post #126

Sadly, this article doesn't explain how this "surveillance pricing" (which is just a scarier-sounding synonym for "dynamic pricing") would even work in a physical grocery store. Like, prices are displayed on the shelf for everyone to see. And they have to match what you pay at checkout. So how the heck would a grocery store even do this? And this law is specifically around grocery stores . Like, there was a big kerfu…

Its probably easier these days for a customer to fight the checkout price than it would be for the store to implement surge pricing or whatever they want to do. Just take a timestamped photo of the price when you pluck the product off the shelf and compare it at the register. We could probably make an app that does all the calculating for you to verify and the only thing one would need to do is take a bunch of pictur…

That sounds like a "fantastic" shopping experience. No thanks.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#188
post #15

> While the law bans setting higher prices through surveillance pricing, it doesn’t address reducing prices. If a company raises its prices for everyone, and then offers individualized discounts, “suddenly you’ve arrived at the same outcome,” McBrien says. While I agree with the intent of this law, I don't think it will be effective. If you have a system capable of jacking prices up you can just multiply this calcula…

If you dig around in your hotel room the next time you're there, you'll likely find a statutory "list of prices" - often showing $1,000 or more per night for a room you paid $150 for.

In my experience, it's usually posted on the back of the door.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#189
post #13

Earlier quoted context omitted.

FYI, I specifically mentioned Aldi because they don't have loyalty cards. I understand that might not have been clear to everyone, so I'll edit my comment to make it clear.

Ah, yeah I don't have an Aldi near me so I didn't know that. Regardless, the same approach could be applied via emailing coupons with barcodes to scan at the register. It'd just be less convenient for the customer than having it automatically applied via a loyalty card.

The store we usually shop puts out weekly loyalty coupons via email. Sometimes it's a free pint of ice cream. Other times it might be $5 off $20 of spend, etc. To my knowledge they aren't targeting these specials to specific groups because the cashiers always mention them before we even see them appear. It's possible their screen is giving them additional info that isn't mirrored to the screen we see though.

Re: Maryland becomes first state to ban surveillance pricing in grocery stores

#190
post #56

Earlier quoted context omitted.

E-ink price tags are not uncommon. Technology to track individual customers through the store based on smartphone RF is already deployed in many supermarkets. Some stores even do scan-as-you-shop, where the customer scans the item at the shelf, rather than at the front of the store. There are certainly a lot of i's to dot and t's to cross, but it's hardly a theoretical impossibility - find the right store and you cou…

I still don't understand how that would work. Yes, e-ink is great for updating prices, I welcome it at grocery stores. But if both me and another person are standing in front of the prosciutto and cured meats fridge, we're seeing the same prices, even if I'm poor and they're rich.

IME there usually isn't much contention looking at the same section of shelf. If I'm looking at the cured meats, I'm the only person looking at any shelves within 6ft either direction. Other nearby people are walking past, looking at shelves on the opposite side of the aisle, waiting for me to finish before checking the meats, etc. The algorithm doesn't have to optimize for literally every person/sale to still have a lot of impact.
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