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I've been waiting over a month for Anthropic to respond to my billing issue

nickvecchioni.github.io

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#181

Post by Marsymars »

ValentineC wrote: post #130
nubinetwork wrote: post #119

Earlier quoted context omitted.

CC numbers are also bound to get recycled eventually as cards expire and/or get replaced... even if you block a card, it might have a new owner 6 months or so later.

The number space between the first 6 digits (BIN) and the Luhn check digit is 9 digits — that's 1 billion numbers that issuers can give out before a collision happens.

That doesn't seem to be more than an order of magnitude off between available numbers and issued cards - a cursory search says there are over a billion credit cards in circulation in the US alone.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#182

Post by Marsymars »

FireBeyond wrote: post #124
master_crab wrote: post #50

Earlier quoted context omitted.

I always wondered about this. Do companies tie the credit card to an identity to block or do they just block the cc number? If the latter, seems like a small friction point for a consumer. Given how often cc numbers change and how many an (American) consumer has, this won’t block anything unless you are charging back more than once every few months.

Except the banks have "helpfully" provided a service to merchants to tell them, "this card has expired, here is the new number to charge" (or expiry/CVV). I remember getting into an argument with a bank teller about me wanting to block/dispute transactions and how they kept approving transactions. "But you have an agreement with the gym..." That's between me and the gym, not for you to facilitate on their behalf.

Obnoxiously that doesn't cover all the edge cases for consumers. Payments from my watch recently started failing with a generic "declined" error. After calling my bank I worked out that my credit card had been replaced some months ago in advance of a recent expiry - I updated my phone wallet at the time, but my watch's wallet didn't give any indication that it was trying to use an expired card.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#183

Post by Marsymars »

throwanem wrote: post #76
mannanj wrote: post #46

Earlier quoted context omitted.

So the Anthropic company would blacklist you for taking your money back by force that they owe you? Ok sounds like evil should be labeled and not tolerated as anything else.

More like, you don't sue a vendor and then expect the relationship to go back to status quo ante. A chargeback is essentially binding arbitration and it can be existentially costly for small businesses, especially those unable effectively to advocate for themselves in a fairly complex and little-known process. Excess chargeback initiations - even of failed chargebacks - will also get acquirer accounts closed, meaning…

> More like, you don't sue a vendor and then expect the relationship to go back to status quo ante.

Depends on the specific relationship between the parties and the nature of the lawsuit.

If I sue Walmart, the only grocer in my town, for mislabelling the weight of their ground beef, we (as a society/government) probably shouldn't allow Walmart to retaliate by banning me from their stores.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#184

Post by ai_slop_hater »

nottorp wrote: post #180

I've logged on for the first time two days ago on a corporate Claude account. It took like 40 minutes and worked like this: 1. Sign in to the site, get the onboarding screen, download clients. 2. Run a client, it triggers an email with a link to open on the site so i can authenticate it. 3. Instead of authenticating the client, the site sends me to the onboarding screen again. 4-20: repeat the above loop 21. finally…

It's so funny how all these billion dollar AI companies seem to be unable to hire a single person who can code.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#185

Post by eranation »

I’m an enterprise customer, and still waiting for a human to respond for over 2 weeks, and there’s a special form for enterprise expedited support. I understand growing pains but this borders incompetence. If Comcast gives better customer service, you have a problem. (I would recommend to stay on the teams plan or personal plan if you can, by the way, unless you really have to)

Not to mention their 1 9s availability (I am not joking, check for yourself).

Insert victims of their own success cliche here.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#186

Post by thisisit »

My last experience with Claude support has been rough.

I used a Visa card to buy monthly Pro subscription. One day I ran out of credits so I go to buy extra credit. But my card got declined. I recheck my card limit and try again. Still declined.

I try extending the Pro subscription. It works. Turns out my card had a "Secure by Visa" feature. To complete transaction I needed to submit OTP on a Visa page. This page appears when I pay for Pro but not while buying extra credits.

I open a ticket and mention all the details to Claude support. Even these details they come back with "We have no way of knowing why your card was declined. You need to check with your bank".

Later I get hold of a Mastercard with similar protection. OTP triggers on both subscription and extra usage page.

I share the finding and response is still - "We checked with our engineering team and we have no way of knowing why the other Visa card was declined. You have to check with your bank".

I gave up trying to buy extra usage.

My experience with Replicate has also similarly absurd. For testing I loaded $10 to my balance. But I keep getting rate limited with error that my balance should be above $5. Responses have been absurd. AI bot responded that my balance had to be above $10. On asking why the message said $5 the "human" support responded that it might be a "temporary hiccup". Later they came back that my balance had to be above $20 for full rate limits. I asked again - why was their rate limit error message not clear enough? No response for past 10 days.

Its like all these AI companies want to replace developers but their own systems is built using super glue.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#187

Post by mort96 »

DANmode wrote: post #87
mort96 wrote: post #80

Earlier quoted context omitted.

I don't think it's helpful to think about this as the company "trying to steal from you". There is no intention here. It's just something that got lost in a bad IT system. You gain nothing from issuing a chargeback. You imperceptibly nudge some statistic and a "banned for life" flag might automatically get flipped in a database. There's no righteous comeuppance here. You try to contact support, pester them a bit, cal…

> There is no intention here. You don’t think it’s funny how the mechanism for taking the money is never broken? Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.

> Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.

I have had this experience. I don't see how a chargeback would've helped. Typically, you would invoice someone for time you've worked for them, or sometimes you buy a product from one company and invoice another for the expense.

Chargebacks don't help you get a company to pay your invoice. Debt collectors do.

In any case, this is something different from refunding a purchase as a customer, which was the topic at hand.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#188

Post by voidUpdate »

vanwal_j wrote: post #54

I'm not surprised, I burn (on purpose) more than 15k$/month on Anthropic tokens and I've never been able to talk to any of their sales despite filling the contact form every week for the past 4 months :')

Jesus, there are really people who can afford to burn $15,000 a month instead of just learning to code?

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#189

Post by hurflmurfl »

thisisit wrote: post #186

My last experience with Claude support has been rough. I used a Visa card to buy monthly Pro subscription. One day I ran out of credits so I go to buy extra credit. But my card got declined. I recheck my card limit and try again. Still declined. I try extending the Pro subscription. It works. Turns out my card had a "Secure by Visa" feature. To complete transaction I needed to submit OTP on a Visa page. This page app…

I'll just note that I'm using revolut and some of my virtual cards on there appear to randomly be created as Visa or Mastercard. Well, couldn't pay for Claude with my Visa (no matter if virtual or physical card), but found a comment on Reddit suggesting to use Mastercard, and that worked without a hitch.

So they certainly have a problem with their flow with Visa. I wonder if the payment flow was vibecoded from scratch, never experienced that with any other site.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#190

Post by suprjami »

RobRivera wrote: post #59
simgt wrote: post #14

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

Who keeps claiming these models are meant to replace engineers?

"Anthropic CEO Says AI Could Replace Software Engineers in 6 to 12 Months"

https://www.entrepreneur.com/business-news/ai-ceo-says-softw...

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