181–190 of 316 posts
Earlier quoted context omitted.
When I read the predictive tip based fee reduction I went, "yep thats what I would do if I was unscrupulous and worked there."
You're not thinking like a techbro: there's nothing unscrupulous about A/B testing or "revenue optimization".
To be clear I'm not trying to defend these companies, they suck and getting fast food delivered at home is stupid. But the way the post is clearly written by someone with surface level technical knowledge, passed through a LLM. And the provide absolutely no evidence.
Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…
> I do think it’s believable My believability is stretched by them disclosing they "put in my two weeks yesterday." That's highly identifiable and incongruent with "posting...from a library Wi-Fi on a burner laptop."
Without evidence this is just fiction, I don’t trust some random Reddit post.
Knowing the tech industry it sounds entirely plausible. I'm surprised people think this is news.
> we didn't speed up the priority orders, we just purposefully delayed non-priority orders by 5 to 10 minutes to make the Priority ones "feel" faster by comparison This in particular sounds very fake to me. If they are delaying the regular orders, then they are either a) having drivers sit idle or b) freeing up resources for the priority orders. In the (b) case this would just deliver the promised prioritization beha…
Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…
> Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company I used to be in a mobile application team for a bank, where I had genuine meetings with the loans department where it was discussed if we truly wanted to make it easy and obvious to users how they could pay their loans on time (their logic was that those who default and hav…
Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…
> designed to keep engineers far from thinking about impact on real people Why do we think engineers are some special class of people who can't do bad things?
Naturally, software engineering has none of this, and in most cases explicitly doesn't want it.
But that's one reason I can think of.
> we didn't speed up the priority orders, we just purposefully delayed non-priority orders by 5 to 10 minutes to make the Priority ones "feel" faster by comparison This in particular sounds very fake to me. If they are delaying the regular orders, then they are either a) having drivers sit idle or b) freeing up resources for the priority orders. In the (b) case this would just deliver the promised prioritization beha…
Or option (c), they offer their drivers less for the job for 5 minutes to see if they'll take it anyway; if not then they pay a more reasonable amount.
No matter what all of the apps are designed to screw the customers, the restaurants, and the drivers.
I’ve stopped using them stateside ever since that California law went into effect to affect that basically jacked prices up even more plus tips on top. It’s pretty ridiculous. So glad my local pizza place still has their own drivers.