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A monopoly ISP refuses to fix upstream infrastructure

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Re: A monopoly ISP refuses to fix upstream infrastructure

#181

Post by netruk44 »

tfvlrue wrote: post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

Years ago I lived in an apartment with intermittent connection issues.

I phoned xfinity support who said they’d send a tech out at no cost to me.

The tech comes, finds bad connections in the shared external apartment box, fixes them, leaves without entering my apartment.

Xfinity sends me a support bill for the tech.

I call xfinity support to complain saying they said the tech would be free. The support agent says there’s nothing they can do and also that I should sign up for their support plan to get a 50% discount on the fee.

I tell them to cancel my internet subscription because I won’t support a company with deceptive billing practices. They give me 3 retention offers (the last one being an additional 25% discount on the tech fee). I decline because they told me it would be free. My internet is scheduled to be cancelled.

I go to twitter (as it was called at the time), and @ xfinity support with this same story.

Someone from that Twitter account DMs me and I told them that if they cancel the technician fee, they can leave my internet subscription active.

They do so with exactly no fuss.

I don’t know why, but apparently publicly @‘ing xfinity on Twitter gets you better support than calling them and actually cancelling your internet.

Re: A monopoly ISP refuses to fix upstream infrastructure

#182

Post by onestay42 »

Tanoc wrote: post #171
NicuCalcea wrote: post #162

Earlier quoted context omitted.

Certain patterns are much more common in LLM output than in human writing. I'm a journalist and love an em dash, for example, but I've never met/read another journalist that uses them nearly as often as LLMs. Same with the "this isn't just X, it's Y" pattern. When you have multiple of these patterns in every paragraph, it's a pretty clear indicator that the text is AI-generated. Plus, the author admitted to using AI…

One of the little tics I've noticed that helps weed out and LLM generated text is to CTRL+F and look for the word "therefor" in any of it. LLMs will use the word in a new sentence that isn't the conclusion of any previous sentences or paragraphs. Think like, "Bees are small fuzzy and yellow. Therefor their ability to fly is an astounding achievement." In all of my years of reading I've never seen people use the word…

Do you mean therefore or therefor? I only ask because I have never seen an AI say therefor. (therefore ~ due to that; therefor ~ for that)

Re: A monopoly ISP refuses to fix upstream infrastructure

#184

Post by reactordev »

Bet you wished we passed net neutrality and made these monopolies common carriers now don’t you? The moment you saw the state of the junction should have told you everything you need to know and I would do everything to get out of Xfinity. Starlink is a great choice if you don’t have hosting requirements. I empathize because there’s regions in the US that have one 1 provider. You’re kinda screwed.

Worst is Xfinity will do everything to blame it on you including charge you, the customer, for new cable lines and junction box. Rusted out splitters is also common.

Re: A monopoly ISP refuses to fix upstream infrastructure

#185

Post by ct0 »

tfvlrue wrote: post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

Contacting the Board of Public Utilities in NJ would have probably been your best bet. By law they need to start addressing issues within a week or so. I had some downed comms cable on my property that they took very seriously after contacting the BPU. Fixed within 2 weeks and the ISP support is local and senior.

Re: A monopoly ISP refuses to fix upstream infrastructure

#186

Post by teiferer »

rncode wrote: post #169
bmacho wrote: post #135

Earlier quoted context omitted.

[flagged]

my internet has been broken for 17 months but you're more upset about me using ai to make my sentences sound professional than about comcast refusing to fix their infrastructure

Unless you (rncode) are the same person as the article's author (vedmed), nobody has expressed being upset with you.

HN doesn't normally like when people open multiple accounts. Yours is 17 hours old. (Two facts that I won't comment on further.)

Re: A monopoly ISP refuses to fix upstream infrastructure

#187

Post by rs186 »

stingraycharles wrote: post #148
vedmed wrote: post #143

Earlier quoted context omitted.

What route dude I made an article to bring attention to the issue and the attention has been brought. Why do you want me to do things your way? I do things my way just fine. There's always someone to tell you that you should do this or that. Why should I do this or that? You do this and that if that's whats important to you. And if you want me to do this and that then convince me why I should.

[flagged]

Exactly. If the author says "parts of the article was written by AI", that's probably it, nobody will waste any more time on this because this is what the author has decided to do.

But instead the author seems to hide the fact of using AI under the discussion where some people find it distasteful to use AI. That doesn't help.

Re: A monopoly ISP refuses to fix upstream infrastructure

#188

Post by gregw2 »

LoganDark wrote: post #179
vedmed wrote: post #151

Earlier quoted context omitted.

Do you want me to prostrate before you for using AI? Get real. I told you exactly how I used it. And no AI did not write the article. I wrote it. Then I instructed AI to restructure it to have a professional tone.

AI did write the article; you wrote the prompt to the AI.

If his admissions are true. your statement is more misleading than his. He wrote it. AI edited it. Right?
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