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Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

businessinsider.com

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Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#181

Post by mike_hearn »

c22 wrote: post #171
mike_hearn wrote: post #108

Earlier quoted context omitted.

Why are you switching between corporations and companies as if they're the same? I actually do know of a small company that was quite badly screwed over by a vindictive employee who hated her boss, deliberately did not quit because she knew she was about to have another child, got pregnant and then disappeared for a year. Local law makes her unfireable almost regardless of reason (including not actually doing any wor…

It's okay for unprofitable companies to fail. Desirable, in fact.

No, it's desirable for them to become profitable and successful again, especially if the only reason they're unprofitable is people abusing the rules to extract capital from them unsustainably.

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#182

Post by TheNewsIsHere »

mmmore wrote: post #118
PittleyDunkin wrote: post #112

Earlier quoted context omitted.

> And of course, companies which seriously embrace AI advances, but in sensible ways, will do best. The use here of "sensible" exemplifies a good way to predict basically anything you want about the market so long as you don't reveal what "sensible" means in concrete terms.

What I mean concretely is embrace AI code assistants, generally allowing employees to use AI tools, use AI for some content production and customer services (preferably with human moderation and escape hatches). What would count as non-sensible would be company wide mandates that everyone must jam AI into their work. I've heard stories about stuff like this at certain big corps.

It should be noted that AI/LLM customer service bots/agents are generally very poorly received by customers. It’s not a good tactic if you like keeping your customers happy.

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#183

Post by mmmore »

TheNewsIsHere wrote: post #182
mmmore wrote: post #118

Earlier quoted context omitted.

What I mean concretely is embrace AI code assistants, generally allowing employees to use AI tools, use AI for some content production and customer services (preferably with human moderation and escape hatches). What would count as non-sensible would be company wide mandates that everyone must jam AI into their work. I've heard stories about stuff like this at certain big corps.

It should be noted that AI/LLM customer service bots/agents are generally very poorly received by customers. It’s not a good tactic if you like keeping your customers happy.

Are you referencing particular data?

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#184

Post by PittleyDunkin »

mmmore wrote: post #183
TheNewsIsHere wrote: post #182

Earlier quoted context omitted.

It should be noted that AI/LLM customer service bots/agents are generally very poorly received by customers. It’s not a good tactic if you like keeping your customers happy.

Are you referencing particular data?

In the absence of positive data with decent sample size it's rational to substitute anecdotal data. And we all know using a chatbot with no brain sucks ass

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#185

Post by hex3 »

PittleyDunkin wrote: post #184
mmmore wrote: post #183

Earlier quoted context omitted.

Are you referencing particular data?

In the absence of positive data with decent sample size it's rational to substitute anecdotal data. And we all know using a chatbot with no brain sucks ass

[dead]

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#186

Post by halper »

28304283409234 wrote: post #94
TheChaplain wrote: post #41

Klarna was recently fined for money laundering, and in Sweden they had long fights with the unions (and lost). But their services are pretty decent.

Decent? They create debt among teenagers. As if they don't have enough angst they now also have to worry about fines for having bought something marketing scum manipulated them into buying and Klarna allowed them to pay-now-regret-soon.

Well, the deal is that once one is 18 one may make one's own decisions and suffer the consequences. Klarna is scummy for sure, but the "SMS loans" in Sweden are even less appealing.

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#188

Post by moe_sc »

josfredo wrote: post #164
dev-jayson wrote: post #10

At least he's blunt about it.

That’s what I say! Most companies think like this but say otherwise and receive praise or at least neutral stares. It’s almost like honesty is punished and deceiving is not.

Honesty isn't punished here, a missinformed opinion is. "AI" can not do all jobs human do and it's unclear if and when it will.

Re: Klarna CEO: Company stopped hiring because AI 'can do all of the jobs'

#189

Post by singlepaynews »

jstummbillig wrote: post #166
zwaps wrote: post #158

Earlier quoted context omitted.

We do not, and they don’t. Almost every employee starts out believing the spiel about mission, team, and caring for workers (to some degree) and personally invest care in the endeavor. Up until they are fired for the first time seemingly in contradiction to what was promised. Companies and employers do not and have never cared for employees personally. They can not. Eventually, most workers gain a much more pragmatic…

> Companies and employers do not and have never cared for employees personally. They can not. Being an employer (small medical business, 10ppl), I can tell you that one of two things must be true: Either I am delusional or you are at least in part wrong. 1. I care a lot more about employees than they care about the company, or me (of course not in total, probably). I don't find this surprising, but you seem to think…

> Being an employer (small medical business, 10ppl)

This may not be an edge case in terms of # of employers that fit your description, but is very likely an edge case in terms of # of employees with an employer that fits your description.

You’re the exception that proves the rule.

—————

Edit: Looking into it more, the margin is closer than I assumed; ~half of employees work for a “small business”, that term meaning 1: https://advocacy.sba.gov/2023/03/07/frequently-asked-questio....

2: https://www.pewresearch.org/short-reads/2024/04/22/a-look-at....

So you’re representing the majority of half the employment marketplace. That said I’d still argue that conversations about labor relations are focused on the subset of companies with many hundreds, thousands, and/or hundreds of thousands of employees.

—————

Interestingly, the majority of small business revenue is generated by the extreme minority of small businesses—per (2), the “small businesses” with >50 employees (so, 50<employees<500) represent just 3.3% of “small businesses”, but generate 53% of the revenue among all “small businesses”

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