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"Hetzner decided to cancel our account and terminate all servers"

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Re: "Hetzner decided to cancel our account and terminate all servers"

#181

Post by Cumpiler69 »

Tainnor wrote: post #176
Cumpiler69 wrote: post #76

Earlier quoted context omitted.

>German companies are awful at customer service. True also from my experience. I've noted several potential reasons why that is from my time in Germany. Government provided customer protection laws are quite lax and disputes tricky to win and don't represent a big enough deterrent for the scammers when they're just a slap on the wrist and therefore part of the cost of doing business. Sure, you can get sued and you lo…

> partly because of legal reasons where a company can sue your or at least send you scary legal letters for libel if you damage their brand online like that in Germany. Or at lest, the company can simply demand the social media platform take down the offending posts, and by German law they have to comply which the likes of Google/Meta will comply automatically without any arbitration. I had Google take down my (negat…

Forget about restaurants. The problem is the same goes for reviews on more vital businesses like doctors.

Re: "Hetzner decided to cancel our account and terminate all servers"

#182

Post by sevensor »

hmmm-i-wonder wrote: post #178
KingOfCoders wrote: post #19

Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…

They've gone the route of multiple AWS accounts in my company to avoid the issue they introduced with horrible planning. First they wanted us out of on-premise, and told us costs wouldn't matter. Then they wanted us to be 'cloud agnostic', but when given deadlines changed to 'get it working in AWS ASAP, doesn't matter the tech debt' Now they're freaking out about AWS costs, and we're back to juggling 'cloud agnostic'…

I’d ask, “have we worked together?” since this is a spot on description of my former employer, except it’s probably a spot on description of thousands of mid sized companies.

Re: "Hetzner decided to cancel our account and terminate all servers"

#183

Post by bigfatkitten »

maccard wrote: post #73
diggan wrote: post #39

Earlier quoted context omitted.

Or, it's 13:00 on a Monday in Berlin, customer support/PR department just got started and are working through the weekend backlog, haven't had time yet to respond in any reasonable way.

If you terminate accounts on/over a weekend, you should have support staff over the weekend.

Which isn't the same thing as as public relations staff.

Re: "Hetzner decided to cancel our account and terminate all servers"

#184

Post by [deleted] »

KingOfCoders wrote: post #19

Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…

[deleted]

Re: "Hetzner decided to cancel our account and terminate all servers"

#185

Post by bigfatkitten »

n144q wrote: post #147
wenbin wrote: post #21

hetzner is cheap, but cheap often has hidden costs / risks. aws, azure, and gcp aren’t cheap , but they offer better stability—both technically and operationally.

And service. AWS has lots of problems. But they have a team of real humans that respond to tickets around the clock and actually understand stuff. To many businesses, that's worth the extra cost clone.

I wouldn't go as far as to say GCP has service or support, though AWS definitely does.

Even if you're a nobody spending $30 a month, AWS are extremely responsive and helpful.

Re: "Hetzner decided to cancel our account and terminate all servers"

#186

Post by Cumpiler69 »

Tainnor wrote: post #166
Cumpiler69 wrote: post #106

Earlier quoted context omitted.

>and are automatically void And yet they're still put ion the rental agreement because the landlords know they can get away with it s it's a seller's market. >I really have no idea what you're talking about here. Google or look on reddit posts of foreigners getting screwed in Germany.

Foreigners are typically getting screwed in Germany precisely because they don't know their rights or where to go to ask for (free) legal advice. If your landlord puts something in the contract that is against the law you can sign it and simply ignore it.

>Foreigners are typically getting screwed in Germany precisely because they don't know their rights or where to go to ask for (free) legal advice.

Or simply because the alternative is being homeless?

And why should the default for foreigners be getting screwed?

Re: "Hetzner decided to cancel our account and terminate all servers"

#187

Post by gosub100 »

egorfine wrote: post #161
benterix wrote: post #111

Earlier quoted context omitted.

I only use them for money-making projetcs. Based on my own experience and what I read online, you need to be careful with: * crypto mining (I used it when it wasn't causing much trouble but I noticed my nodes were constantly attacked at a ratio I newer saw for other servers); IIRC Hetzner's current ToS forbid crypto mining * things in legally grey area which might be legal in some places but not so in others, especia…

Their ToS forbids not just the crypto mining (that was extremely reasonable to ban ten years ago, but it's moot today) but also some arbitrary financial technologies they don't like. So beware of their ToS.

> but it's moot today

I disagree. It's not just the nuisance of wasted clock cycles. It also makes the network a juicy target for hackers. To anyone about to reply "you don't think people hack them now?", how do you think the correlation of attack sophistication and frequency looks for a network with/without a bunch of FREE MONEY inside? :)

Re: "Hetzner decided to cancel our account and terminate all servers"

#188

Post by marcosdumay »

no_wizard wrote: post #155
KingOfCoders wrote: post #19

Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…

When should one start doing this though, in a companies life cycle? What is the most reasonable point that meets the criteria of 'as soon as possible'? Because I imagine out of the gate doing this could be a net negative, not a net positive. On the other hand, I'm not sufficiently well versed enough on the absolute latest devops techniques that may make this whole thing trivial, but I thought all the major cloud prov…

You should have tested backups by the time you have something running in production.

It's very easy to do if you don't do the absolute latest devops techniques.

Re: "Hetzner decided to cancel our account and terminate all servers"

#189

Post by dorgo »

sidewndr46 wrote: post #160
travisby wrote: post #152

Earlier quoted context omitted.

For hardware failure, replication is the bees knees and indeed means you'll lose less (no? depending on your replication settings) data. But, backups will help if you replicated _bad data_, or more accurately _data changes_. You can restore from backup if you accidentally ran `DELETE FROM foo;`, where replication will not help! (Insert cryptolocker type viruses, bugs, human query mistakes, etc).

I imagine in that scenario the engineering team can develop inter-dimensional travel, then travel to a universe in which that command was never executed. They bring the data back and restore the database.

I managed to delete all records in a table a week ago ( I blame copilot ). Used time travel ( not quite inter-dimensional travel ) in bigquery to restore. INSERT INTO ... SELECT * FROM ... FOR SYSTEM_TIME AS OF TIMESTAMP_SUB(CURRENT_TIMESTAMP(), INTERVAL 1 HOUR)

Re: "Hetzner decided to cancel our account and terminate all servers"

#190

Post by marcosdumay »

Cumpiler69 wrote: post #57
SamWhited wrote: post #47

Earlier quoted context omitted.

This happens literally all the time with Hetzner, I can't tell you how many times I've heard some variation of this story (or seen it here on HN), but they're cheap, and most people aren't going to find the people complaining online about it even if they do actually try to find out more about the company, so I'm afraid it hasn't hurt them much.

>but they're cheap Maybe they're cheap for a reason.

Yes, and you have to put that in your cost-benefit analysis.
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