Earlier quoted context omitted.
U.S. labor is expensive, and the app delegates the order-taking job from an employee to the customer, keeping food prices more competitive and/or keeping the restaurant profitable. (Land cost is the other big expense.)
None of that justifies an app, vs an in-store kiosk or a website.
Speaking of which, we stopped going to fast food burger places because 75% of them can’t make things like “a hamburger with no cheese or any other toppings except ketchup”, or “a cheeseburger with no other toppings”.
I suspect an LLM that supports audio input would outperform most drive through window attendants.
Oddly, I’ve noticed there is no correlation between speaking english as a first language and being able to understand those orders.