181–189 of 189 posts
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Or hey, get a real host, domain, and E-mail account. In other news: Someone else's blog is under my Blogger account, and there's absolutely no way to contact Google about it. The new credo of doing business is HIDE FROM THE CUSTOMER. It's disgraceful.
If you're not paying them you're not the customer.
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> So if your address is jsmith@gmail.com, you can send email to (or login with) j.smith@gmail.com or jsmit.h@gmail.com.... at least until someone registers jsmit.h@gmail.com! Uh, if this is true it's a security abomination. I'm pretty sure Gmail doesn't allow registration with a login that would be considered the same as an already registered one (but I'm too lazy to check a few to confirm, just because I refuse to b…
I just tried logging in with a random '.' in my username and got in.
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Their is no excuse for not using two-factor authentication with all Google products.
Not that it's a very strong excuse, but it -can- be fairly annoying if the prompt appears and your phone is dead (or not nearby, or lost).
You have my sympathies and all but this is getting annoying, every once in awhile the HN front page gets cluttered with these sorts of posts, wait the day out it’s not that unreasonable. Complaining when not even half way through the designated time period comes across as whining. And for the record you could have gotten human support if you were a paying Apps costumer, for the free stuff you have to deal with automa…
Gmail isn't free. We are paying for it with our eyeballs. Gmail would only be 'free' in the way that you imply if Google was getting nothing in return. Just because money isn't changing hands doesn't mean it's free.
Giving a way food to homeless people? You're getting the satisfaction of having done something good in return! That wasn't a free meal!
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However this frustration does entitle us to accurately describe a 99% working service. There are terms for something that works 99 days but on the 100th day makes you feel like gotterdammerung . They are a crappy service , fails QA 101 , never trust google and i'm switching my email to something else
That is, in my most civil interpretation, knee-jerk hyperbole. You're certainly within your rights to feel that way, and if you do, I certainly encourage you to migrate to something else. If that's really how you feel though, I'm guessing you already would have unless... just maybe, the service is better than you admit.
The risk means that even if Google provides the service free, it still can have a cost for the user that can be very high depending on the importance of the emails the user is locked out of.
It also means that the cost is invisible 99% of the time, which is why people keep using Google services. After all, most companies that offer network services mitigate the risk for the user by allowing the user to contact them for help if things go wrong.
For example, Amazon Web Services and Microsoft both allow you to purchase support. However, Google seem to only provide support when they decide to invite you to it.
In my personal case, my main email of 16 years is becoming increasingly spammed. I needed to find another email to migrate to, and decided to try out Gmail. Gmail has failed my evaluation.
I'm sorry for the trouble you're having. I have on idea of what's happened and why but thought it timely to point out for the benefit of those reading this thread: I highly suggest you use two-factor authentication with GMail: http://googleblog.blogspot.com/2011/02/advanced-sign-in-secu... Or Jeff Atwood's post on this: http://www.codinghorror.com/blog/2012/04/make-your-email-hac... Your email is too valuable to be l…
(Perhaps coloring my perception is that I have a pay-as-you-go phone currently.)
And this time I'd like the outcome of this thread not to be just "A Google insider wandered past and fixed this guys problem" but "Here's how we're going to make sure it doesn't happen again. Because next time it might be me and by then Hacker News might have grown weary of these kind of posts and I won't be able to get the necessary attention. Nothing. I repeat - nothing - is pushing me to move away from dependence…
I too am feeling a very strong force to move away purely out of necessity - I can't have the very crux of my online identity under constant threat of being completely destroyed on a whim with no guarantee of getting it back.
[redacted], it looks like this issue resolved itself; I'm curious, did you mention your email address anywhere on this page? I didn't see it mentioned. I'm happy to ask people for more details. Normally when you have two-factor authentication on, I wouldn't expect you to see this message. So there might be some improvements we need to make on our side to try to prevent this from happening for other people.
Matt, I think your message is consistent with the disconnect people feel when experiencing problems with Google services. The root of the issue for the consumer of Google services is not a loss of email access (that's just the sort of technical problem everyone has when dealing with the internet). The issue is that there is no person representing Google who says, "I'm sorry you are experiencing difficulty, let me see…
Imagine if tens of thousands of accounts are hijacked every day. There's not an easy way to interact with all those people, which is why we look for ways to drive down the number of hijacks or provide additional solutions like two-factor authentication or other self-service solutions.
In this case, there was a subtle point that I was trying to make, which is that the problem resolved itself even though the original poster never appeared to give his email address. Sometimes these issues are a matter of transient issues like connectivity or data centers where it's just a matter of time for the issue to fix itself.
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Matt, I think your message is consistent with the disconnect people feel when experiencing problems with Google services. The root of the issue for the consumer of Google services is not a loss of email access (that's just the sort of technical problem everyone has when dealing with the internet). The issue is that there is no person representing Google who says, "I'm sorry you are experiencing difficulty, let me see…
brudgers, I think the larger mission for Google has to be to drive down the number of people having problems like this. So Google's philosophy (for better or worse) is often to find and fix the root causes of problems. So for an account that was hijacked, we'd prefer to put our resources into finding new ways to prevent and protect against hijacked accounts, rather than putting a ton of people into one-on-one session…
When my credit card is compromised, just by acknowledging my inconvenience, it makes the time between the cancellation of one card and the arrival of its replacement seem reasonable.
I get the issue of scale. What I don't get is why Liza isn't wired up to the forum and the email doesn't say "We apologize for the inconvenience." It's only a handful of bytes.