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Hetzner switches to new billing model

docs.hetzner.com

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Re: Hetzner switches to new billing model

#181

Post by huggingmouth »

rglullis wrote: post #96
huggingmouth wrote: post #76

Earlier quoted context omitted.

I sttongly disagree based in my interaction with them. They were very rude. That said, their services are reasonably priced and they have been competent throughout my time with them. Hetzner would be far more appealing if they ever decide to muzzle their rebid support team.

> They were very rude. No, they were German. Knowledgeable and efficient, but they won't coddle you or pretend that their life depend on your miser account. If you have a problem that can not be solved by their standard process, they will rather drop you than try to accommodate you.

No, I'm afraid you're way off. Their response was far from efficient. I reported a fault in their interface and they wrote a whole peragraph demeaning me in a passive aggressive manner.

The workaround (to their subpar system) was a single line at the end. Very opposite from German efficiency if you ask me.

That said, I did switch newer deployments to another cloud provider who is more professional, so it really does seem that they do not care about my measly account :-)

Cheers!

Re: Hetzner switches to new billing model

#182

Post by 15457345234 »

thenickdude wrote: post #161
boplicity wrote: post #61

I don't seem capable of actually setting up an account with Heztner and logging in. Their security is so tight, it seems to constantly lock me out. What if I were an actual customer? Yikes. Does anyone else have this issue?

Yup, I bought a dedicated server because I needed a CPU with AVX2 and VT-x, and it went poof some days later. They didn't even do me the courtesy of emailing me to tell me about it, I had to ask support: > > When I try to log in to my account it tells me that my credentials are invalid, and when I use forgot password it tells me that my account is disabled? >We recently did some routine reviews of our customer accoun…

Were you an 'uncomplicated' customer i.e. from a country not associated with tons of online fraud, connecting plainly from a 'normal' ISP account (not a VPN, not using a browser cranked to the gills with privacy plugins) and using a conventional payment method registered to you at your address in the same country you were connecting from etc?

Re: Hetzner switches to new billing model

#183

Post by asyx »

EVa5I7bHFq9mnYK wrote: post #165
tpetry wrote: post #100

Earlier quoted context omitted.

They‘ve stated clearly that you pay the same. Its just calculating stuff differently that you can now remove a dedicated machine mid-month and get the remaining time‘s money back. Which wasnt the case until now.

Why would they do that and lose money? Apparently, they plan to charge more and push you to cloud services, which are more lucrative.

They have been using this business model for years for their VPS products and Hetzner has slowly been moving to unify their products because it's such a disjointed mess right now.

Like, it's completely unreasonable to expect to pay more.

Re: Hetzner switches to new billing model

#184

Post by crotchfire »

jamesblonde wrote: post #156
fortunateregard wrote: post #131

Earlier quoted context omitted.

I've had a similar experience where my account was banned despite providing all the info they requested (including my passport). Hetzner was the only provider where I was banned despite providing everything I was asked for. I've deployed services on plenty of providers (AWS, GCP, Digital Ocean, Vultr, etc) without issue. Apparently, this has been an on-going struggle for them. A few weeks ago they were even called ou…

They are like Ryanair and Lidl brands - you get a reasonable product super-cheap. Don't argue about the terms and conditions, just be happy to do business with us. If you don't buy, somebody else after you will. This is not classic VC-funded IT. It's mass-market, low margin, low risk consumer products. It's not Enterprise IT.

It's mass-market, low margin, low risk consumer products

None of those have anything to do with demanding that customers expose themselves to identity theft risk.

Re: Hetzner switches to new billing model

#185

Post by crotchfire »

MikusR wrote: post #57
alwayslikethis wrote: post #50

Earlier quoted context omitted.

Can you elaborate? I have a VPS and a storage box on Hetzner and I'm so far satisfied with it, minus the sometimes confusing interface between their different products.

Because they are so cheap, they are often used by spammers or other shady entities. So occasionally they may ask for ID. For example, if you connect from one country, use an address from another country and use prepaid card from yet another country.

used by spammers

Then why don't they just ask for ID if you want port 25 unblocked?

Doesn't add up.

Re: Hetzner switches to new billing model

#186

Post by diggan »

Tomte wrote: post #140
diggan wrote: post #106

Earlier quoted context omitted.

South Africa sounds like a good compromise between Australia and South America :) Wonder what's the shortest possible latency between those points? Alternative, more interesting question: Assuming Hetzner have a data center in Germany and one in Finland, where should their next data center be in order to reduce latency as much as possible, in the most countries?

They also have one in the US. So probably East Asia?

That's just for cloud I think, and also not their own data centers.

Re: Hetzner switches to new billing model

#187

Post by EVa5I7bHFq9mnYK »

sodality2 wrote: post #166
EVa5I7bHFq9mnYK wrote: post #165

Earlier quoted context omitted.

Why would they do that and lose money? Apparently, they plan to charge more and push you to cloud services, which are more lucrative.

This is actually revenue-loss for them as canceling a dedicated server in the middle of the month will no longer result in a full month charge...

Exactly.

Re: Hetzner switches to new billing model

#188

Post by V__ »

crotchfire wrote: post #185
MikusR wrote: post #57

Earlier quoted context omitted.

Because they are so cheap, they are often used by spammers or other shady entities. So occasionally they may ask for ID. For example, if you connect from one country, use an address from another country and use prepaid card from yet another country.

used by spammers Then why don't they just ask for ID if you want port 25 unblocked? Doesn't add up.

The ports are blocked by default for new customers. After a few billing cycles, a request can be made to have it lifted.

Re: Hetzner switches to new billing model

#189

Post by zarzavat »

huggingmouth wrote: post #181
rglullis wrote: post #96

Earlier quoted context omitted.

> They were very rude. No, they were German. Knowledgeable and efficient, but they won't coddle you or pretend that their life depend on your miser account. If you have a problem that can not be solved by their standard process, they will rather drop you than try to accommodate you.

No, I'm afraid you're way off. Their response was far from efficient. I reported a fault in their interface and they wrote a whole peragraph demeaning me in a passive aggressive manner. The workaround (to their subpar system) was a single line at the end. Very opposite from German efficiency if you ask me. That said, I did switch newer deployments to another cloud provider who is more professional, so it really does…

German efficiency is a myth. German “rudeness” is not.
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