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Google Ending Support for Jamboard

workspaceupdates.googleblog.com

181–190 of 289 posts

Re: Google Ending Support for Jamboard

#182

Earlier quoted context omitted.

I worked in offices that had whiteboards and I never found anybody used them

Workplace culture? When we were in the office, whiteboards were used at least weekly. A bit different now with remote-first or hybrid... If one person isn't in the office, it's basically dead in the water.

Probably different fields. My company made enterprise CMS software so not much of what we did really required modeling.

Re: Google Ending Support for Jamboard

#183

Earlier quoted context omitted.

It doesn't really matter how many people were affected, the point is that people made an investment (and not a small one) and its being shut down. And it isn't like this is the first hardware that Google has abandoned, but they turn it into ewaste since it's tied to the cloud.

It’s being shutdown after 8 years. That’s not a bad lifespan. Most electronics are obsolete but that age and replaced with new ones. Especially at businesses - it’s already amortized by then and reached end of life. Google sucks, but I think you’re blowing this out of proportion.

I have to imagine that these have been for sale throughout that time. I can see an argument that 8 years is a long time, but imagine if you purchased it last year, that's now a 2 year lifespan.

We're going down a bad road with obsolescence from "yeah, we only expect your water softener to last 8 years" to "your phone will stop receiving updates after 8 years" to "your device WILL CEASE TO FUNCTION after 8 years". Each step takes away a bit of agency for an individual to decide what obsolete means to them.

I, like many, had an Automatic Labs car adapter that simply stopped working when the company decided to no longer support them, and it still makes me mad every time I think about it.

I understand that a company can't be forced to operate a cloud service forever, I would love to see some requirements that if you're going to shut down a service that will make your hardware stop working that you must also provide software to your users to let them run their own servers or unlock their devices.

Re: Google Ending Support for Jamboard

#184
post #176

We have a few of these in our office. The experience is decent, but, man, I really miss chalkboards. I just don't find whiteboards, physical or virtual, as compelling. I actually make some use of the Jamboard app in meetings occasionally, but usually I'm at a desk with my feet up, using a tablet to draw while everyone else is remote. Not only has Jamboard never been a first-class citizen, no whiteboard is a first-cla…

> If I'm ever in charge, I'm buying chalkboards. You gotta be sure to get the super special chalk mathematicians are hoarding, too: https://www.youtube.com/watch?v=PhNUjg9X4g8

Something related https://www.youtube.com/watch?v=GhawwXcQsUs

Cheers to Walter Lewin :)

Re: Google Ending Support for Jamboard

#185

Earlier quoted context omitted.

None of these are managed solutions tied to hardware, so the comparisons are irrelevant. What hardware that [inherently] requires a managed service still exists after 10 years? Jamboard inherently required the cloud for "jams". Google will allow for migration to other services that do the same thing and will compensate for the hardware. Zune is dead as well as the store and your other comparisons are disingenuous at…

Managed solution _makes it easier_ not harder.

No, not really.

Re: Google Ending Support for Jamboard

#186

Earlier quoted context omitted.

It’s being shutdown after 8 years. That’s not a bad lifespan. Most electronics are obsolete but that age and replaced with new ones. Especially at businesses - it’s already amortized by then and reached end of life. Google sucks, but I think you’re blowing this out of proportion.

8 years ? For a display that's essentially a graphics terminal to a remote app? That customers are paying for ongoing service? For hardware that is still 100% working? Honestly, what is really stopping it from being supported? Can they unlock it so a secondary market can load OSS onto it and keep it going for the next 10-15 years?

Does the Jamboard cease to be usable without the cloud-based stuff?

Re: Google Ending Support for Jamboard

#187

How people continue to trust buying anything from Google is just beyond me. I am glad that they are doing something for schools, but this is just ridiculous. Shutting down a free service that you didn't have to buy into, fine whatever. It still sucks but at least you didn't invest in a platform. But if you are going to make a physical device you cannot treat it like you treat everything else.

A lot of us are in trouble when they kill android.

Android is open-source, we could fall back to one of the alternate distros. Actually, we'd be better off without the Google services crap! The real reason we'd be fucked is that we'd lose mobile access to our Google-stored info, this is where the lock-in is. You can migrate, but it's _work_ and god are we lazy.

Re: Google Ending Support for Jamboard

#188
post #165

How people continue to trust buying anything from Google is just beyond me. I am glad that they are doing something for schools, but this is just ridiculous. Shutting down a free service that you didn't have to buy into, fine whatever. It still sucks but at least you didn't invest in a platform. But if you are going to make a physical device you cannot treat it like you treat everything else.

Responding to some of the comments saying that jamboard had a good run and people shouldn't be outraged that google made a decision in their own interest... Everybody remembers the old saying, "nobody ever got fired for buying IBM". Well, there should be a reciprocal saying: "Anybody who ever buys google should be fired". If the lesson here is "caveat emptor", then the real lesson is this: don't buy google.

I worked for a sorta "satellite" IBM company. There was always a path or solution of some sort in the IBM world. Expensive as hell yeah but there was a path. And if you wanted to do something slightly weird or that IBM just didn't want to do... there were these satellite companies that IBM was happy to work with us to cover other solutions.

IBM never cut us off, was happy to certify stuff to work with them and so on.

There seemed to be a general understanding of "people are running their business off of this stuff so we need to make it work".

Google? Naw they'll just quit development and hit the light switch who knows when. Hard stop.

Re: Google Ending Support for Jamboard

#189
I can't imagine they sold that many of these.

The correct move here would have been to offer a buyback/refund, starting at say 50% of the sales value for those that bought at launch 7 years ago going up to 100% for those that bought just before they stopped selling them (as far as I can tell: quite recently).

They already got those $600/year "management and support fees".

My take: Google simply doesn't care about its reputation any longer. They are firmly in the customer milking phase in the stereotypical giant company lifecycle.

Also: This kind of behavior in the B2B field influences (lack of) faith in e.g. GCP's long-term commitments.

Re: Google Ending Support for Jamboard

#190
post #128

Earlier quoted context omitted.

I understand outrage, but I think it’s misdirected in this occasion. It’s an 8 year old product, that because of the price, age and small niche like had customers that you can count in hundreds.

Still. Our company only bought it half a year ago, at least 3 of them. So no, we won’t get to enjoy it for 8 years… Edit: nvm, my CISO just confirmed me that this apparently “only” affects first generation users. We have the newer Board 65 types that will continue to be supported for the things we use it.

That makes it pretty clear that this is a hardware obsolescence issue - the old hardware can't run newer android, and thus can't receive security updates, etc. The only real option is to cut off the old hardware in hopes they won't be left on and become a security problem for the owners. For a $600/month fee I would think Google should just replace the old hardware with a newer model, or they should have originally made the compute part of the system modular and upgradeable. But now it's just e-waste? I hope Google learns something from this, but they probably won't.
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