Live data from Hacker News

Americans duped into losing $10B by illegal Indian call centres in 2022: report

timesofindia.indiatimes.com

181–190 of 504 posts

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#183

These days whenever I hear Indian voice, I just reject call. They way they target grandparents is surreal. One day they told my my friends parents that their children is in accident and they have to pay in gift cards. It is so distressing to elderly people. US must take strict actions and call out India publicly. Elderly people are weak, education isn't going to solve the scam problem. Scammers must be punished harsl…

Maybe they should have sent an FBI liaison earlier. Or maybe they should consider appointing an ambassador to India, 2 years into the new administration.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#184

It's mind-boggling that the United States allows this kind of thing to happen. In the EU I get maybe one spam call every couple of months. From the stories you hear from Americans on HN, Americans get multiple spam/scam calls a day, and the vast majority of their inbound calls are spam/scams. What is going wrong in the US that isn't going wrong in the EU? Language barrier? Regulatory capture?

I'm getting several per week in Italy, now mostly about Amazon stock - previously it used to be mostly about crypto something. So boring.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#186
post #135

Earlier quoted context omitted.

No they can't. The scammers will just hire a random person from indeed/monster/whatever, ship them a SIM box and tell them to fill it with prepaids.

You tackle these things one-obstacle-at-the-time. Telco's are borderline complicit in this today, they don't have to be. Note that in some countries these scams are far more prevalent than in others, they'll go for the low hanging fruit first just like any other business. Make it harder and definitely there will be a response and then you aim to tackle that one. Shipping a SIM box would already be much more work than…

> Note that in some countries these scams are far more prevalent than in others, they'll go for the low hanging fruit first just like any other business

The reason for this is language barriers, it's not some countries doing things better than others.

> Shipping a SIM box would already be much more work than just changing a number in a database

They don't even actually need to ship one, there are thousands of them operational already. This is a massive industry.

Even if you cracked down hard on SIM boxes, the scammers will just purchase routing from botnets. This won't really impact their costs, and will be essentially impossible to take any meaningful action against.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#187
post #135

Earlier quoted context omitted.

Telco's could put a stop to this if they really wanted to. Start with disabling number spoofing for international calls, if the number presented isn't in the country of origin then reject the connection request. Another choke point is the gift card system.

No they can't. The scammers will just hire a random person from indeed/monster/whatever, ship them a SIM box and tell them to fill it with prepaids.

Yeah, I do not see how stopping the spoofing (which I am all for doing) would be anything but a minor inconvenience for them.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#188

It's mind-boggling that the United States allows this kind of thing to happen. In the EU I get maybe one spam call every couple of months. From the stories you hear from Americans on HN, Americans get multiple spam/scam calls a day, and the vast majority of their inbound calls are spam/scams. What is going wrong in the US that isn't going wrong in the EU? Language barrier? Regulatory capture?

i get plenty of sms though. very annoying to get it to stop. you can reply STOP or whatever they suggest to reply to stop the messages but it doesn't seem to do anything.

Also, sending such a reply may turn out to be a chargeable message, not included in your standard plan.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#189
post #135

Earlier quoted context omitted.

No they can't. The scammers will just hire a random person from indeed/monster/whatever, ship them a SIM box and tell them to fill it with prepaids.

Couldn't this be fixed by restricting international roaming of US SIMs into countries with high rates of call scams?

No, the SIM boxes live in the US.

Re: Americans duped into losing $10B by illegal Indian call centres in 2022: report

#190

These days whenever I hear Indian voice, I just reject call. They way they target grandparents is surreal. One day they told my my friends parents that their children is in accident and they have to pay in gift cards. It is so distressing to elderly people. US must take strict actions and call out India publicly. Elderly people are weak, education isn't going to solve the scam problem. Scammers must be punished harsl…

As bad as it is to say, I mostly do the same. You'd think India would be on top of this and come down hard. If folks just start associating Indian accents as 'scammers', businesses abroad that currently rely on outsourcing support and other services are going to eventually have to pull out. You can't run effective customer support if the customer assumes you're a bad actor just because of your voice and hangs up.

Of course that won’t really help.

The vast majority of scams are “romance” scams.

These are people who don’t have accents but good job prejudicing your father against a whole group of people while not actually protecting him from scams.

Post reply on HN