TIFU by using Stripe as a payment processor for my small business • Hacker News Board

Re: TIFU by using Stripe as a payment processor for my small business

#181

Post by sofixa » Thu, Jul 28, 2022, 1:22 PM UTC

anonymoushn wrote: post #47

sofixa wrote: post #31

Earlier quoted context omitted.

Nobody is saying there's no use case for cryptocurrencies. However they absolutely suck in the main use case - payments. There are no chargebacks/protections against scams, the UX is atrocious or relies on an unregulated and unprotected third party. It's slow, it costs money to spend money. And it's also destroying the planet with useless electricity consumption when there's an energy crisis and climate change with r…

Hmm, seems like this guy wouldn't get his $3,000 stolen if he got paid SPL USDC. The transaction would also cost less energy than it did through Stripe.

> The transaction would also cost less energy than it did through Stripe

Citation very much required.

Re: TIFU by using Stripe as a payment processor for my small business

#182

Post by whatisweb3 » Thu, Jul 28, 2022, 1:23 PM UTC

AdrianEGraphene wrote: post #36

whatisweb3 wrote: post #13

Hopefully making enough noise on HN and social media will help your case move quickly. That appears to be the only way to get a response these days. Maybe one day non-custodial and permissionless payment rails will prevent this situation, for those services that choose to use it. Shame that HN is so polarized about blockchain that they refuse to entertain the idea.

AFAIK, there are no permissionless payment rail that do fiat-> crypto payment processing. They all require intermediaries and presumably would run into similar issues. Crypto-> crypto would be a different story, but requires a more sophisticated buyer. I play in this space, so would definitely like to hear what you've got in mind.

Imagining either crypto to crypto, or a permissioned rollup handling crypto to fiat that lets the sequencer block a users address for KYC purposes, but user can still trustlessly withdraw funds to mainnet.

Re: TIFU by using Stripe as a payment processor for my small business

#183

Post by lma21 » Thu, Jul 28, 2022, 1:23 PM UTC

mitchdoogle wrote: post #169

chrisseaton wrote: post #157

Earlier quoted context omitted.

If you have no issue losing 3k without any reason, can I have 3k from your business as well?

It's not losing 3k, it's delayed payment

For potentially 120 (+30) days? That's 5 months. Some people have to survive paycheck to paycheck!

A delayed payment must not exceed 2-3 weeks tops.

Re: TIFU by using Stripe as a payment processor for my small business

#184

Post by joshmanders » Thu, Jul 28, 2022, 1:25 PM UTC

thallium205 wrote: post #91

It's called placing a reserve on the account and it is something any payment processor will do to a merchant account.

A reserve is to make sure that the funds are there to cover the check in the event it may bounce. Checks do not take 120+ days to complete.

Re: TIFU by using Stripe as a payment processor for my small business

#185

Post by TekMol » Thu, Jul 28, 2022, 1:25 PM UTC

patio11 wrote: post #177

(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…

No post body was provided.

Re: TIFU by using Stripe as a payment processor for my small business

#186

Post by tothrowaway » Thu, Jul 28, 2022, 1:25 PM UTC

Putting my dang hat on. Related:

Tell HN: Stripe brought my business to a dead stop - https://news.ycombinator.com/item?id=21030633 - September 2019

Tell HN: Stripe shut down my 4-year business with no explanation - https://news.ycombinator.com/item?id=28085706 - August 2021

Stripe banned us for payment disputes but we never had a single dispute - https://news.ycombinator.com/item?id=28522784 - September 2021

Stripe Shut Us Down - https://news.ycombinator.com/item?id=28881026 - October 2021

Help HN: Stripe shutting us down with 48 hours notice on a holiday skeleton crew - https://news.ycombinator.com/item?id=29712023 - December 2021

I'm probably missing a lot of threads.

Re: TIFU by using Stripe as a payment processor for my small business

#187

Post by civilized » Thu, Jul 28, 2022, 1:26 PM UTC

icebergonfire wrote: post #171

vemv wrote: post #11

If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…

Without taking away from your point, deep in the Reddit comments the OP states Stripe put a hold on the account after billing the sale of a literal company truck through Stripe and not via selling their normal store merchandise. https://reddit.com/r/smallbusiness/comments/wa1zob/_/ihyq7tl... As usual, there’s always an undisclosed fact that changes the narrative and explains the ban. Whether this should trigger Strip…

Maybe there's more to the story, but executing transactions which do not conform to Stripe's fraud detection model is not an offense that should be punished.

Re: TIFU by using Stripe as a payment processor for my small business

#188

Post by throwaway2016a » Thu, Jul 28, 2022, 1:26 PM UTC

ziddoap wrote: post #164

throwaway2016a wrote: post #155

Earlier quoted context omitted.

I have always been able to get a service rep on live chat within 5 minutes... which is literally a "Live Chat" button on their contact page not even hidden. Note this is different than the Discord dev chat which is for technical questions. Once I get live chat it may take a day or two to resolve but if it takes longer I just hop on live chat again and pester them until it's escalated.

> Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots. According to the OP.

But as you can see in the Reddit comments, there are people posting screen shots showing that is absolutely not true. Which leaves 3 options:

1. The UX was confusing and the OP couldn't find those options.

2. Stripe somehow has some logic that disables it specifically for that person or that person's region.

3. The OP didn't actually try and is lying in their post.

1 and 3 are more negative reflections on the OP than Stripe. And for 2 I'd need more details.

I saw this in the replies to the comment:

> The "chat" and "have us call you" options get greyed out once they have frozen your account.

But from my own experience, that is wrong. Also OP didn't say their account was frozen just that the money from that particular transaction was being held.

Re: TIFU by using Stripe as a payment processor for my small business

#189

Post by mitchdoogle » Thu, Jul 28, 2022, 1:30 PM UTC

ziddoap wrote: post #104

iuiz wrote: post #95

Quoted post unavailable.

What relevance does any of that have when OP has supporting documents for this specific transaction, which is the only transaction Stripe has issue with and the only issue that OP is trying to resolve?

We don't know what relevance it might have, but it shows the OP participates in risky ventures in a sector with a lot of fraud. There could certainly be some part of the story that is important that OP chose to leave out because it makes him look bad.

Re: TIFU by using Stripe as a payment processor for my small business

#190

Post by slivanes » Thu, Jul 28, 2022, 1:30 PM UTC

pythonic_hell wrote: post #57

leoff wrote: post #20

Earlier quoted context omitted.

> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?

Checkout Adyen. They’re practically the same.

You need to do 5,000 transactions or more a month to be considered by Adyen.