Earlier quoted context omitted.
Why is that? It takes minimal effort to get it up and running and you can either self-host or use the SaaS offering on any of the major clouds. There's even a free tier on the SaaS your startup can use that won't cost you a dime until your usage becomes significant.
Because the VPE sounds like the corporate sort of person who would not prioritize the things I'd want them to as a customer.
He was giving you an honest assessment of what was going on, not sugar-coated or wrapped in corporate speak. The work he described on our SaaS offering was directly tied to what our current and potential customers wanted.