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Written communication is remote work super power

snir.dev

181–190 of 194 posts

Re: Written communication is remote work super power

#181

Earlier quoted context omitted.

I hate this approach (even more so when I was involved in writing the written communication) because it usually turns into idly waiting for others to finish reading, while I get distracted, bored and just plain could be doing something more productive. I understand the concept and some people must find it useful and valuable, but I’ve personally never got anything of value out of it other than making sure everyone ha…

What about everyone reading the material before the meeting, and a computer aided individual quiz to find out if they did? Unless (all for the meeting really important ppl did), meeting cancelled

That would be great!

Re: Written communication is remote work super power

#182
post #32

Earlier quoted context omitted.

How can you trust someone's spoken words if they can't write? And what's the problem in your opinion with written iterations? I usually attend meetings, hours a day, when I have to repeat the same concepts over and over, multiple times, to the same people, because they just forget what we established hours before. There are people at my job setting up meetings just to "recap", which is a poor excuse for "we didn't ta…

It is my problem with meetings & calls; I have no issue with effective meetings, however, a lot of people I work with (but ofcourse not all), treat meetings and voice calls just as a reminder/recap. They basically do not remember most of anything and don’t read/write anything either. So the people who take notes, read the minutes and read the docs have to sit through hours or rehash per week. I cannot imagine how muc…

I wonder what type of organization / company is that? Eg fortune 500 or a government agency or a small tech startup?

(What do you think about their recruitment process?)

Re: Written communication is remote work super power

#183
post #85
post #9

Async communication is suitable to resolve some kind of issues. But it has two drawbacks: participants need to be competent at writing and reading prose (it’s harder than it sounds) and even with the best of care your ideas can easily be misinterpreted resulting in the loss of an async cycle. For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the…

> it’s a lot easier to have people in a room and hash it out IME it isn't because they aren't an environment conducive to informed debate. It's easy to get everyone in the room to agree, but as soon as you get out and check specifics, think the problem through properly, research what's already in pace, etc, you realize the whole meeting was a waste or worse, you've just committed to something sub-optimal/impossible.…

> you've just committed to something sub-optimal/impossible

What about never making decisions at meetings -- instead, let everyone think 1 week after the meeting, and make the decision asynchronously? Eg vote via email

Combining meetings and async

Re: Written communication is remote work super power

#184
post #60

Earlier quoted context omitted.

I agree with you partially. I found something interesting, with this everyone work from home: I'm able to communicate with certain people more effectively via zoom. I think it boils down to with zoom, you are literally in someone's face, and it's very obvious when you aren't fully focused on them. Perhaps the new way, with zoom, gave some people an opportunity to reset their manners? Not clear what the real reason be…

In a natural conversation, it is rare to have someone stair you in the eyes for more than a couple seconds. Hadn't considered that for some, this constant stair feels like they are finally being recognized. This makes a lot of sense. You wait for your turn to talk and the stage is yours. In some sense, everything is fairer.

You can look all people in their eyes at the same time

(But impossible in real life)

Re: Written communication is remote work super power

#185

Earlier quoted context omitted.

FWIW, it doesn't have to be a "new communication channel", you just documented some best practices for email. > No responding from mobile devices. The poor response rate is just too high. If something was left implicit or de facto re-ask for it to be explicit or de jure. > The reader is quizzed on the the contents of the communication before they can respond (randomly generated quizzes might be amusing). > The reader…

So, don't end the email with "Does everyone approve?" Start with "Unless you disagree, I'll ..." Instead :)

Maybe a nit, but I think it’s very valuable:

“I’ll ..., unless anyone disagrees”

2 changes:

- Starting the sentence with a doubt can highlight doubts so I’d avoid that.

- “Anyone” distributes responsibility, because https://en.m.wikipedia.org/wiki/Diffusion_of_responsibility

Re: Written communication is remote work super power

#186

Earlier quoted context omitted.

I had managers -do-this- (repeat what they understood as the key element) in meetings and thought of it as a very annoying waste of time. With five people in the room, assuming you do, on average, two rounds per agenda item, there are nine repetitions.

Many people -- everyone? -- repeat what was said? Not sure I follow

You are right, the extreme value where everyone everytime repeats what was said before, to ensure common understanding, is an unlikely example. My point is that repeating information already present lowers information density. The "good habit of repeating what you understood" can quickly become very annoying.

Re: Written communication is remote work super power

#187
post #85

Earlier quoted context omitted.

> it’s a lot easier to have people in a room and hash it out IME it isn't because they aren't an environment conducive to informed debate. It's easy to get everyone in the room to agree, but as soon as you get out and check specifics, think the problem through properly, research what's already in pace, etc, you realize the whole meeting was a waste or worse, you've just committed to something sub-optimal/impossible.…

> you've just committed to something sub-optimal/impossible What about never making decisions at meetings -- instead, let everyone think 1 week after the meeting, and make the decision asynchronously? Eg vote via email Combining meetings and async

Then there isn't much of a point in having a meeting, is there?

Instead, send out a written proposal, require well supported written commentary on the ideas, and then then meeting is to take an actual decision.

Re: Written communication is remote work super power

#188
post #93

This article is great because it puts into words the relationship I've had with Slack since the beginning of my career. I've been working professionally for 4 years and I cannot remember a single time where I thought "I'm so glad we have Slack". Don't get me wrong, I think the platform itself is a great interpretation of IM, but IM is the absolute last thing I want to use in a work environment. One of the reasons I d…

And then you have people who hate talking on the phone. If you don't respond reasonably quickly to IM, I'll make a ticket for you to write up documentation instead and mark it a blocker.

Re: Written communication is remote work super power

#189
post #187

Earlier quoted context omitted.

> you've just committed to something sub-optimal/impossible What about never making decisions at meetings -- instead, let everyone think 1 week after the meeting, and make the decision asynchronously? Eg vote via email Combining meetings and async

Then there isn't much of a point in having a meeting, is there? Instead, send out a written proposal, require well supported written commentary on the ideas, and then then meeting is to take an actual decision.

Well, there're some benefits mentioned in other threads here, eg quickly sorting out misunderstandings

> require well supported written commentary on the ideas

That sounds good -- in that case I'd think it'd work fine both with and without meetings

Re: Written communication is remote work super power

#190

Earlier quoted context omitted.

So, don't end the email with "Does everyone approve?" Start with "Unless you disagree, I'll ..." Instead :)

Maybe a nit, but I think it’s very valuable: “I’ll ..., unless anyone disagrees” 2 changes: - Starting the sentence with a doubt can highlight doubts so I’d avoid that. - “Anyone” distributes responsibility, because https://en.m.wikipedia.org/wiki/Diffusion_of_responsibility

Thanks! Those are good points. I've read about diffusion of responsibility before but didn't think about it now
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