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IBM Cloud was down, as well as their status page

cloud.ibm.com

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Re: IBM Cloud was down, as well as their status page

#181

Post by nojito »

dsmcr wrote: post #154
ComputerGuru wrote: post #53

So what are HNers using IBM Cloud for and where do you see that it has an edge over AWS offerings (where an overlap exists, obviously)? (I figure either you’re in devops and you are putting out fires too busy to read this thread or you’re not and your work is halted because of the incident so you might have time to read and reply ;)

FWIW - IBM Cloud today has basically no benefit over AWS, Azure or GCE or even against some of the smaller regional players like AliCloud. The notable exception would be if you need to run a bare metal solution and leverage their free backbone which is a pretty narrow use case these days. The main selling point previously was to stand up your own VMware environment but even that came with a laundry list of caveats (u…

Price isn’t a benefit?

Re: IBM Cloud was down, as well as their status page

#182

Post by pas »

bberenberg wrote: post #162
colinbartlett wrote: post #12

My side project StatusGator monitors status pages (including IBM's ill-fated page) and I'm seeing more than 10% of the nearly 800 services we monitor having an outage right now. So it appears to affect anyone who depends on IBM Cloud.

I really wonder how people get value out of a meta status page when my experience is that status pages are often incorrect about what the actual status is. Whether they're manually updated, or it's a case of "your 9s are not my 9s", it seems like a compounded broken telephone problem.

Probaly it's great to have some very big picture overview. Both in scope ("all" the cloud, and both in time as in "all" time, and maybe there's even some value in looking at the correlation of these).

Maybe it helps with doing a sanity check before picking a provider. And, I guess, at a basic level it helps with accountability/transparency.

Re: IBM Cloud was down, as well as their status page

#184

Post by rbanffy »

nonines wrote: post #183

This looks related (smoking gun?) https://status.aspera.io/incidents/t9r03x71dxkl >> A 3rd party network provider was advertising routes which resulted in our WW traffic becoming severely impeded.

It can only be attributable to human error.

No IBM computer has ever made a mistake or distorted information. They are all, by any practical definition of the words, foolproof and incapable of error.

Re: IBM Cloud was down, as well as their status page

#185

Post by MaxBarraclough »

pvg wrote: post #136
dang wrote: post #106

Earlier quoted context omitted.

HN ran on a box at Softlayer until early 2018 or so. This makes me think that the title of this post (which was submitted as "IBM Cloud down as well as their status page which looks to be hosted there") could at some point have been "IBM Cloud down as well as their status page which looks to be hosted there as well as the forum where people post these things which also looks to be hosted there".

HN ran on a box at Softlayer I've always imagined it as a big tower shoved under someone's desk. The side panel of the case is off because otherwise it overheats. On the screen there's a single maximized window of DrRacket. A post it note warns you not to quit or reboot the system.

And there's a switch set to More magic.

Re: IBM Cloud was down, as well as their status page

#186

Post by dreamer7 »

pvg wrote: post #136
dang wrote: post #106

Earlier quoted context omitted.

HN ran on a box at Softlayer until early 2018 or so. This makes me think that the title of this post (which was submitted as "IBM Cloud down as well as their status page which looks to be hosted there") could at some point have been "IBM Cloud down as well as their status page which looks to be hosted there as well as the forum where people post these things which also looks to be hosted there".

HN ran on a box at Softlayer I've always imagined it as a big tower shoved under someone's desk. The side panel of the case is off because otherwise it overheats. On the screen there's a single maximized window of DrRacket. A post it note warns you not to quit or reboot the system.

Maybe that's the new location :)

Re: IBM Cloud was down, as well as their status page

#187

Post by o-__-o »

pas wrote: post #182
bberenberg wrote: post #162

Earlier quoted context omitted.

I really wonder how people get value out of a meta status page when my experience is that status pages are often incorrect about what the actual status is. Whether they're manually updated, or it's a case of "your 9s are not my 9s", it seems like a compounded broken telephone problem.

Probaly it's great to have some very big picture overview. Both in scope ("all" the cloud, and both in time as in "all" time, and maybe there's even some value in looking at the correlation of these). Maybe it helps with doing a sanity check before picking a provider. And, I guess, at a basic level it helps with accountability/transparency.

When we started broadcasting status checks we thought it would be a great way to let users know what's happening behind the scenes. Then it turned out a lot of our happenings were self-inflicted so rather than being less transparent by way of less posts, we just tweaked our status outputs. "We are experiencing an event in " x1042. After we perform our RCA then we may post a blog about it or a short PR blurb

The last time we went down I questioned out loud the point of the status page and the general consensus was for others to be able to reference our outage.

Re: IBM Cloud was down, as well as their status page

#188

Post by danjac »

caiobegotti wrote: post #24

Honest slightly cynical question: most probably someone inside the responsible team said some day that it would be very stupid to host the status page inside the same infrastructure being monitored, but they were probably ignored... what should that person do now? Say "toldya!" out loud in the postmortem meeting or simply shut up and move on because reality is that we are hired to do some stupid task and not to think…

They would have been told "great, we understand your concerns, please add a card to the tech backlog (or whatever local jargon is at that team) and we'll address it in the next sprint/dev cycle/quarter". That's the right way to acknowledge these complaints while preventing actual progress.

Re: IBM Cloud was down, as well as their status page

#190

Post by ethbro »

jonfw wrote: post #149
ethbro wrote: post #129

Earlier quoted context omitted.

What if Y = ignorance?

Where are all of these managers out there running companies making decisions with literally no thought whatsoever? I've literally never seen them- I almost exclusively work with rational human beings who are able to justify decisions, and the few who aren't haven't been afforded any real power.

Mostly legacy industries. I don't want to indicate it's common. And typically gets weeded out by Director-level.

But I've certainly seen more Top50 companies than not who have at least a few Manager / Sr Manager-level folks, in charge of key teams who own the sole keys to necessary functions, who are happy to say no to anything they're ignorant of, without any impetus to learn about it.

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