Earlier quoted context omitted.
My manager _constantly_ will shout out, "does anyone know what X is working on?" It pisses me off to high hell that a manager has to ask his workers what another worker is working on. I honestly think that EVERYONE should be using a ticket tracking system and just put assignments in a person's queue. I don't see why this is such a big deal or looked down upon. It's so easy to see what everyone is working on, run repo…
A huge problem with ticketing systems is then management uses it to track all productivity. We had a ticketing system and one guy in our group had between 60% and 80% more tickets than the rest of us. So it would seem we were all slackers, however he took the tickets that took like 2 minutes to do (password resets, account unlocks, etc...), meanwhile i would get stuck troubleshooting a production performance issue th…
Sorry you had that experience, but to me the justification of those types of system are solid.