Earlier quoted context omitted.
Is pull a totally different process? I’ve noticed for pull you have to authenticate the account (usually) with the “verify the two small deposits” dance while push will sometimes let you skip that. In fact, I just called Citi earlier today because I’d closed a CC with them and had a credit. The CS rep asked for my routing and acct number and without even verifying it with me immediately said “you’ll see the credit in…
If you don’t get the money you’ll call up Citibank again to complain and they’ll take the hit to their operational losses budget [0], which happens infrequently as a percentage of transactions but quite frequently over the totality of the system. That’s what the budget is for. [0] Contingent on the transaction going through and not being reversible, which can happen for many reasons (staleness by the time you report…
I hope not. You can't imagine how annoying it is to get them on the phone. Well actually, you of all people probably know exactly how annoying it is. But I'll recap it anyway. First, when you login to the web site to access your closed account to check the statement, the 1-800 number displayed is for card activation only. Go to main web site, dig up correct number. None of the usual tricks (wait in silence, try 0, try 9, ask for an operator, ask for customer service) will bypass they infernal voice response system. Even "close account" is automated now. I guess they don't care about retention.
While I'm griping, the account has been closed for more than 90 days. Are they required at any point to send me a check?