181–190 of 296 posts
Fi's "killer app" is their seamless international experience for U.S. travelers. I travel outside of the U.S. at least twice a year and firing up my phone on the plane and being greeted with a "welcome X country" like I had just traveled between U.S. states is amazing. Down the list is their relatively cheap service for undemanding users (people who use less than a couple GB of data per month). I'm pretty sure I coul…
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And this is why we don't use gmail
I'd love to find a good alternative to Gmail.
- Posteo.de
- Runbox
- Mailbox.org
- Mailfence
As a Gmail user, you’re probably not as concerned about five eyes surveillance as some others may be. If that’s true, then add Fastmail into the above mix.
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> Let me repeat that and make it clear: Google simply cannot compete in a low margin business. That reminds me of Intel. The addiction to high margin microprocessors and a captive customer base had two effects. a) Intel doesn't know how to play with customers that have a choice. b) Customers with a choice avoid designing in Intel solutions like the plague. Over the long haul Intel is a much smaller company than they…
> They can't process the ramifications of their business practices on future business opportunities. Here's where that really hurts them (IMHO). Google, as a whole, has a very short attention span. A lot of things at Google began as bottom-up engineering-led projects, the poster child for which is probably GMail. This seems to work really well for things that are engineering problems. I think it works incredibly badl…
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> They can't process the ramifications of their business practices on future business opportunities. Here's where that really hurts them (IMHO). Google, as a whole, has a very short attention span. A lot of things at Google began as bottom-up engineering-led projects, the poster child for which is probably GMail. This seems to work really well for things that are engineering problems. I think it works incredibly badl…
> after you finish the first 90% you need to finish the second 90% (I forget who said this). I don't know who said it either, but I heard an alternate phrasing: "The first 50% of the project takes 90% of the time. But the second 50% takes the other 90% of the time."
> The first 90 percent of the code accounts for the first 90 percent of the development time. The remaining 10 percent of the code accounts for the other 90 percent of the development time
I got angry just reading that - Personally I would have started a claim back process from my card provider - you can guarantee that it would have caused something on Google's End once they started getting chargeback notices.
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Amazon support has never been anything less than stellar for me. Edit: Someone downvotes my experience? Wut?
Just contact HN support about the downvote. I kid.
HN does actually have better customer support than Google.
[1] If you find yourself doing this you are taking arguing on the internet entirely too seriously.
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That's most definitely is true if it's about one of their free services (gmail, youtube, etc), but I'm not sure why people expect free services to have the same quality of support as Amazon Prime where you're paying monthly fees + more for the products. Become an actual paying Google customer[0] and you'll get a real person. Of course, the issue here is slightly different. The author clearly did get to talk to many r…
It doesn’t matter. I’ve been a paying customer of Google (Apps / Mail / Gsuite) for my company. Good luck finding helpful support if you run into any situation slightly outside of the norm. I’ve had my entire company email domain down and was told by Google support to “wait.” As the other commenter noted, Google does not have a customer-first or even customer-top-10 priority and it shows, again and again.
That said after I started working at the place I work now I've actually experienced two Google engineers come out to us for a meeting to help us troubleshoot issues with Google Cloud.
Didn't help much but I was still really suprised so I feel I should mention it.
I also got some support on mail, IIRC once somewhat great, once clueless or downright actively trying to avoid helping.
And don't get your hopes too high, while we are small (<2000 employees) we are driving driving adoption of cloud for other companies.
"At every turn the team was presented with a chance to make things better and every time they blew it." I mean, this is the history of Google in a nutshell. They deserve to be systematically dismantled by Amazon for this alone.
People should stop being surprised that Google’s side projects that don’t even make a blip on the earnings report are not to be used.
Don’t build on google APIs unless it’s Android and don’t make them your phone carrier.