Here's an anecdote about my experience at a mall yesterday. I needed some new shoes: I went to the Skechers store. There were 4 people working. Not a single one ever offered to help me. I had to walk up to the counter and the girl looked shocked when I asked her to get me my size to try on. She handed me the box and walked away. I never saw her again and walked out without making a purchase. I went over to Macy's to…
Go to DSW, all the shoes are out on the floor to try on. I won't go to Macy's (because they're overpriced) but I refuse to sit around while someone fetches me shoes from the back room.
Mall landlords struggling to find takers at a price they’ll accept
181–190 of 190 posts
Re: Mall landlords struggling to find takers at a price they’ll accept
#182Here's an anecdote about my experience at a mall yesterday. I needed some new shoes: I went to the Skechers store. There were 4 people working. Not a single one ever offered to help me. I had to walk up to the counter and the girl looked shocked when I asked her to get me my size to try on. She handed me the box and walked away. I never saw her again and walked out without making a purchase. I went over to Macy's to…
Now try walking into an Apple store and buying a new Mac or iPhone in a reasonable amount of time. Good luck!
Re: Mall landlords struggling to find takers at a price they’ll accept
#183Earlier quoted context omitted.
It's very rare that I shop for shoes in person any more, but the few times I've found myself in a shoe store in the past few years, I'll generally just ask a rep to bring me or point out everything they have in a size 14, which usually ends up being 2-3 pairs. The best places will understand immediately - some will even know off-hand which ones they have in larger sizes. Most of the time, the rep will respond with an…
Wonder if their initial reticence might come partially from shitty software making it hard to find all available shoes of a given size across all styles?
How often does someone walk into their store and ask them to bring all of a single size to the front? Once they go to the back room to try to find boxes with the number 14 on them, they generally realize the issue.
I've tried going with the longer explanation, but the dance goes on regardless, and my version is the most abridged, thus far.
Instead I'll generally order a few pairs online and then send most back. It's inefficient and wasteful, but Zappos offers next day shipping free for members and an excellent return policy, which is hard to pass up.
Re: Mall landlords struggling to find takers at a price they’ll accept
#184When I was a kid in the 90s, I remember malls being much more of a destination--they had big atriums with fountains and indoor trees. By the early 2000s, when I was in high school, they were much more utilitarian. This was way before online shopping was killing their profits. I'm assuming it had something to do with consolidation and the new owners trying to extract maximum short term profits.
I also distinctly remember enjoying going to the mall as a kid because of the fountains and glass ceiling atrium, lots of seating spaces, is that not a thing anymore?
Re: Mall landlords struggling to find takers at a price they’ll accept
#185Here's an anecdote about my experience at a mall yesterday. I needed some new shoes: I went to the Skechers store. There were 4 people working. Not a single one ever offered to help me. I had to walk up to the counter and the girl looked shocked when I asked her to get me my size to try on. She handed me the box and walked away. I never saw her again and walked out without making a purchase. I went over to Macy's to…
> Stores in a mall have a real opportunity to win on personal service and instant gratification. Hire someone to help me find shoes You say that as if it's possible in the same way as advice such as 'find a good lawyer' 1) Assumes that if you are helpful customers won't suck up an extraordinary amount of time and that it will pay off in the end (might not) 2) Assumes paying for a better person will result in more sal…
Uhh ... Did you forget what article you're commenting on?
Re: Mall landlords struggling to find takers at a price they’ll accept
#186Earlier quoted context omitted.
Wonder if their initial reticence might come partially from shitty software making it hard to find all available shoes of a given size across all styles?
I used to assume it was just due to a poorly organized back room, or possibly laziness. But it's seemed more that they're not understanding the question as asked. How often does someone walk into their store and ask them to bring all of a single size to the front? Once they go to the back room to try to find boxes with the number 14 on them, they generally realize the issue. I've tried going with the longer explanati…
Re: Mall landlords struggling to find takers at a price they’ll accept
#187Earlier quoted context omitted.
I'm not much of a shoe person, but I have literally never been to or heard of a place like this. Including places like Modells, Macy's, Payless, Sports Authority, etc etc etc
What are you talking about? If a store were to keep every size of each shoe for public display they would have space to show about four types of shoe. Every shoe store since the beginning of time keeps almost all stock in the back.
I think the main reason for either is whether the store is built one way or another.
Re: Mall landlords struggling to find takers at a price they’ll accept
#188I remember learning that in the 90s some companies had this useless asset: gas pipelines that spanned the country, but had dried up and were not being used. Other companies had a problem: how to acquire the rights to lay fiber from one end of the country to the other. Some very smart person realized you could lay the fiber in the old pipes. Question: what can be done with all that retail space? Is there a new use of…
Adults-only entertainment venue. Fill it with bars, bowling alleys, hookah lounges, marijuana dispensaries (where legal), dance clubs, adult bookstores, places that rent rooms by the hour, other places where you can sleep it off more cheaply with maybe less privacy. Car keys deposited at the door into a machine that won't release them until you pass a breathalyzer.
In contrast, the failed Borders across from AT&T Park became a bowling space.
Re: Mall landlords struggling to find takers at a price they’ll accept
#189Earlier quoted context omitted.
> I think that probably works better in theory than practice. Probably, but it's fun to think about. > In the real world it's going to be sleazy and run down in a few short years. Sleazy is desirable to a point, but it's easy to go too far in that direction. And getting run down is a definite concern. It's entirely possible that the economics required to keep the place safe and hygienic would price out a lot of custo…
No matter how progressive an area is the city council is full of crotchety old people.
Re: Mall landlords struggling to find takers at a price they’ll accept
#190I remember learning that in the 90s some companies had this useless asset: gas pipelines that spanned the country, but had dried up and were not being used. Other companies had a problem: how to acquire the rights to lay fiber from one end of the country to the other. Some very smart person realized you could lay the fiber in the old pipes. Question: what can be done with all that retail space? Is there a new use of…
The executive branch of the government has found a use: concentration camps for children
https://www.cbsnews.com/news/senator-jeff-merkley-barred-bro...