That's a fair point. I think for me it's more a matter of principle. I believe everyone should have the opportunity (within reason, I don't expect bands/companies to take losses) to see live performances, so the argument of "well someone else is willing to pay more so tough luck" doesn't really hold weight to me. I think that a truly "good" ticketing company wouldn't put maximum profits above the artists/fans. I also don't believe that ticketing companies should be taking 40% (or more) of the ticket price.
Here's an interesting article:
https://medium.com/@jackconte/pomplamoose-2014-tour-profits-...
It describes a band going on a 28 day tour in which they played 24 shows and ended up losing $11,819 overall, despite good ticket sales. Just out of curiosity I ran some basic numbers. They note in the article that they made just under $100k from tickets. They also mentioned that they sold 1129 tickets for just one show. Since that show was noteworthy, I'm going to assume that it was the biggest show of the tour, so for the purpose of calculations, I'll be conservative and estimate that they sold 750 tickets per show on average. Again, conservatively estimating, I'll assume their tickets were sold for $20 total, including fees. With those numbers, the total amount of revenue from ticket sales would be:
750 tickets x 24 shows x $20 = $360,000
So if they took away $100k from that, they're getting ~28% and in the end they operated at a loss. This is also a band that doesn't have a label, which is not true for many, which reduces that even further. Even if you drop the 750 estimate to 500, they're still taking away less than 50% when the whole tour is about them in the first place.
Obviously this is all speculation and assumptions but as someone who goes to a lot of concerts and has spoken with a lot of people involved in the industry, unless you're some super huge pop sensation (which is a whole different can of worms since many of those "artists" are not even involved in the creation of their own "art") this seems to be pretty indicative of the state of the industry.
I'm a firm believer in the importance of creative arts outside the realm of traditional capitalism, so I'll continue to have beef with Ticketmaster and any other company that preys on artists and fans for the sole purpose of maximum profits, but I can understand where you are coming from if you don't share the same ideals as I do.