Earlier quoted context omitted.
The office hours help all the startups. Decreasing the amount invested helps the successful and borderline startups because it means less of our time is taken up mediating founder disputes in the ones that are exploding. And yes, that was a significant time suck; Jessica says the majority of her time last batch was spent dealing with founder breakups.
Forgive me, but if some other VC had said this, I would have thought, "The blowing-up startups aren't the primary revenue stream - this VC is solving the wrong problem, i.e., optimizing the hedonic profile of failing startups instead of optimizing the financial profile of successful startups." Obviously things are different for you because you aren't necessarily in YC primarily to maximize RoI... but nonetheless, am…
The reason I find that ambiguous is that for YC, mediating disputes between failing startups is not as important as the main obstacle they are trying to solve, which is the RoI problem. So, they could indeed outsource the mediation/counseling problem to someone else, and even if someone else didn't do as good a job as they themselves did because they didn't identify a good enough mediator - well, making sure that a failing startup separates fairly is not that big a deal anyway.