Definitely gives me second thoughts about getting one. They look like easiest way to get into 3d printing as a tool (rather than another hobby), but their recent attitude just makes me think I should suffer a bit less advanced product just to not have to deal with that shit.
Sure prusa is fine too, and other brands might are getting there too. But if you want to print as a tool I would recommend to just use the tool nearly everyone is agreeing on.
I didn't regret it once, and have 3 printers at this point (2 of which free thanks to Bambu points)
Also I am still amazed that my $150 A1 mini is basically just as good as the X2D or P2S.