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81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

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Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#171
post #135

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

> At some point, you have to cut off previous technologies because virtually everyone's moved to something better. I don't agree that it's better. Why should I have to worry about my ticket running out of battery power or being such a high-value pickpocket target once I'm already in the venue? The latter is a huge issue at music festivals for example: - https://old.reddit.com/r/OutsideLands/search/?q=phone+stolen...…

I'm not a fan of the "something better" phrasing myself. It's very much anti-systems-thinking.

Engineers should be honest that everything is a tradeoff. For the up-front convenience you get with phone tickets, you impose additional failure modes, dependency chains, and accessibility issues that simply weren't a problem with paper ticketing.

The "phone-ification" of everything will probably bite us in the behind in the future, just like the buildout of out car-centric environments does now.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#172
post #81

Earlier quoted context omitted.

The problem with this argument is that forcing people to use technology, without proper training and against their will, introduces them to risks as well. Anyone with older parents/family can tell you the harms that come with phishing and other fraud scenarios that cost more than just accommodating people not using technology, both at the micro and macro level. Insulting people and bullying them into technology adopt…

[flagged]

I don't think the discourse is about just this one guy, it's about an entire class of people for whom swiping around a smartphone is a bewildering experience they managed to live their whole life so far without. If you're not adept at it, it makes you feel stupid, maybe you haven't had that experience but there's more to being a luddite than stubbornness.

If I can get along with the rest of my life on a flip phone, it seems pretty unreasonable to buy a device just to buy sports tickets.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#173

Earlier quoted context omitted.

What? We sold tickets for literally decades upon decades before smartphones came out. Of course you can do it, it's already been done!

Decades upon decades of holograms and watermarks on tickets to make them unforgeable. But it keeps getting easier to forge them. Meanwhile ticket prices keep increasing (venue space is one of the last things that's truly scarce) and the incentives for forgery keep increasing. Even if we could make them truly unforgeable, people generally want electronically transferrable tickets. How do you propose to do this?

If ticket prices keep increasing, it would seem the capability to print harder-to-forge tickets could be done with the extra revenue.

They could even do something like give him a little RFID token that can be used once. Tap it, gates open, go in, done.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#174
People like to say "vote with your wallet, your privacy is your problem" with regard to smartphones, but like going to a baseball game has for a couple years now required you to have an Android or iOS device, same with many concerts and shows.

It's simply not reasonable to have to give up baseball and concerts to avoid your phone spying on you. And when accessing your bank or your local sports teams or your favorite band is tied up on your choice of phone, voting with your wallet becomes impossible -- I'm to give up patronizing my favorite artist because the venues use digital tickets? It obviously changes the balance of the equation such that nobody would ever choose their privacy over access to the world, and the vendors know this.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#175

Earlier quoted context omitted.

Have you had the pleasure of coaching a technologically illiterate grandparent through the process of learning how to use a smartphone? It’s a never-ending job and disheartening for all parties involved. Modern mobile UX is not designed with accessibility for the elderly in mind, and it is constantly changing in a way that demands constant re-learning. Not to mention the disabilities and neurological conditions often…

I'm in my 40s, there is a shit ton of modern UX I struggle with. Basically anything gesture based for example, but really a lot of apps are just shit and have no sensible UX design behind them, so you need to try to click everything and hope you don't mess something up. To me it's easy to see how someone over 70 might simply refuse to use an app. Especially if it doesn't support scaling the UI to well.

"Buttons" that are just labels, that's on the top of my F* U list.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#176

Earlier quoted context omitted.

>They have some types of tickets, which can technically be handed over to others and abused. Think weekend ticket, where you hand the tickets to someone else for them to use on Sunday, or tickets that can be converted to season passes, if you do it the same day. This is not abuse. If they sell a ticket for days worth of resources and you use two days of resources it's not abuse at all. That is a very consumer hostile…

Being advocate of the devil here. Would you allow doing the same for gym memberships?

Using an example with even more shady pricing practices isn't going to help much here.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#177
post #154

Well he has no responsibilities. His entire calendar is free, for the past two decades. They came out 17 years ago. He can go get one and learn how to use it.

I have absolutely no sympathy for people who choose not to get with the times. We all took our time to learn how to use a smartphone. He could have too but chose not to. Probably refused to learn to use tap to pay, ATMs, etc as well. You chose to opt out of society. You are no longer part of it. (I’m not happy that you need an app to buy tickets, but that’s a different thing — he didn’t choose not to own a smartphone…

Does "get with the times" include giving up all of the privacy issues that go along with buying a stock phone?

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#178

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

How old are you? Some day you are going to get old and you won’t like that train of thinking.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#179

Earlier quoted context omitted.

There's an older guy at my office who often says "if you don't want to do something, don't learn how" and I think this attitude is common. It's not that they can't learn this smartphone stuff, they just don't want to use it.

That's their choice, but they also choose to suffer the consequences. Expecting the world to cater to your needs specifically is such a typical boomer attitude and should no longer be tolerated.

You will be the "boomer" some day. I wish people had more empathy.

An example: Presbyopia came on hard for me in the last couple of years Now I really appreciate low-vision affordances that, as a younger person, I couldn't have cared less about and would have seen as an unnecessary cost.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#180
post #154

Earlier quoted context omitted.

I have absolutely no sympathy for people who choose not to get with the times. We all took our time to learn how to use a smartphone. He could have too but chose not to. Probably refused to learn to use tap to pay, ATMs, etc as well. You chose to opt out of society. You are no longer part of it. (I’m not happy that you need an app to buy tickets, but that’s a different thing — he didn’t choose not to own a smartphone…

Does "get with the times" include giving up all of the privacy issues that go along with buying a stock phone?

Read the last paragraph of my message.
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