Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

My Google Workspace account suspension

zencapital.substack.com

Post reply on HN
Print view View original

171–180 of 239 posts

Re: My Google Workspace account suspension

#171

Post by greyb »

protimewaster wrote: post #20

I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players. I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them. I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the r…

>I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.

I fixed this by deleting the subscription data for Google One (which also refunded me a prorated amount for my Google One plan), and then waiting a day.

Re: My Google Workspace account suspension

#172

Post by Imustaskforhelp »

shakna wrote: post #128
Arcuru wrote: post #80

If a service offers "Login with Google/Apple/Facebook/etc" you should never do that if they offer a username/password. It just increases the single point of failure. Avoid places that only offer the "Login with Foo" if at all possible (looking at you Tailscale). As an ex-googler, the only reason I was comfortable keeping even my personal email there was because I could reach out internally if there was a problem. I l…

One of the other articles on HN's front page right now, is that Germany's implementation of eIDAS will require a Google or Apple account.

I genuinely feel like there is something happening where hackernews articles come in bunch/reference-to-each-other :]

So one of the comments on one hackernews post on front-page almost somehow always refer to something within a hackernews post on the same front-page. I have seen this witnessed too many times that it might be time to name this phenomenon.

Re: My Google Workspace account suspension

#173

Post by locao »

mjlee wrote: post #155
ValentineC wrote: post #28

Earlier quoted context omitted.

> Nothing has helped, the Google forums are tumbleweed and there's no one to reach out to for what could be an algorithm change or something gone wrong. The own-brand forum (Google, Microsoft, Apple) seem to be infested by netizens from lower-income countries trying to build online customer support portfolios by providing utterly useless answers. That, or trying to game the system and getting shortlisted for a free t…

I am genuinely curious if anybody knows of a non-trivial problem being solved on one of these forums, at least for a huge company that’s palming off customer support. It just feels like screaming in to the void, only for someone to (deliberately?) misinterpret your question and give you some generic advice.

It depends on what you call "non-trivial". I found answers on how to circumvent dumb macos bugs on Apple forums at least twice in the last 6 months. One related to displays, I was about to return a new USB-C monitor which wouldn't turn on. A silly issue, but it's a bug on my book, I wouldn't find the answer on the docs.

Re: My Google Workspace account suspension

#174

Post by puppycodes »

nhuser2221 wrote: post #160
protimewaster wrote: post #20

I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players. I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them. I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the r…

Protonmail is the solution, or hosting your own email server but that one is more complex.

unfortunately hosting your own email server is nearly impossible if you want reliable delivery. If you don't care about being put in the spam box then it can work.

Re: My Google Workspace account suspension

#175

Post by nottorp »

navigate8310 wrote: post #95
Arcuru wrote: post #80

If a service offers "Login with Google/Apple/Facebook/etc" you should never do that if they offer a username/password. It just increases the single point of failure. Avoid places that only offer the "Login with Foo" if at all possible (looking at you Tailscale). As an ex-googler, the only reason I was comfortable keeping even my personal email there was because I could reach out internally if there was a problem. I l…

Tailscale offers custom SSO for free

Shouldn't a service that may be the only way of remotely accessing your devices be ... independent of a 3rd party authentication service?

Re: My Google Workspace account suspension

#176

Post by nottorp »

cube00 wrote: post #154
jjav wrote: post #99

Earlier quoted context omitted.

There needs to be a law that every cloud-based service which has accounts for more than (say) 1% of population, must have a physical service counter presence in every major town staffed by an employee who must be empowered to resolve all account access issues. Notice how phone carries manage to have a shop in every little strip mall, you're never more than a few miles from the nearest one. Google takes in far more re…

Staffed desks would just tell you they need to open a ticket. No company will give full account unlock control to field employees. Even the bank teller behind the glass needs to phone their internal fraud dept to unlock accounts.

> needs to phone their internal fraud dept

Except the bank teller has already authenticated you and internal fraud will pick up the phone...

Re: My Google Workspace account suspension

#177

Post by omcnoe »

mjlee wrote: post #155
ValentineC wrote: post #28

Earlier quoted context omitted.

> Nothing has helped, the Google forums are tumbleweed and there's no one to reach out to for what could be an algorithm change or something gone wrong. The own-brand forum (Google, Microsoft, Apple) seem to be infested by netizens from lower-income countries trying to build online customer support portfolios by providing utterly useless answers. That, or trying to game the system and getting shortlisted for a free t…

I am genuinely curious if anybody knows of a non-trivial problem being solved on one of these forums, at least for a huge company that’s palming off customer support. It just feels like screaming in to the void, only for someone to (deliberately?) misinterpret your question and give you some generic advice.

Every suggestion when encountering a Windows OS bug is "run sfc /scannow" - has this ever solved a problem for anyone?

Re: My Google Workspace account suspension

#178

Post by rustyhancock »

JimmyBiscuit wrote: post #168
protimewaster wrote: post #20

I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players. I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them. I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the r…

They sold me a Pixel phone with a broken battery (I think 6a? Where the battery fails after 400 charging cycles). I got an email and the offer to just get 100$ in cash from them instead of sending my phone away to get it fixed. I never received the money after filling out all the forms. Fuck google.

My pixel 7 battery was dreadful, and despite it being promised to come with 3 months of YouTube premium and Music I didn't successfully redeem either.

I admit once it didn't work I didn't reach out to support but the entire experience was shit sandwich after shit sandwich.

Re: My Google Workspace account suspension

#179

Post by Kwpolska »

matt_heimer wrote: post #130
finaard wrote: post #121

It's quite entertaining to read - most of the article is pretty much elaborating a chain of bad decisions by the author which all lead to this now being a big problem. If he'd have written a similar dependency tree earlier and just thought about it for a few minutes that should've been avoidable. > Update 1 - I know I can simply change the MX record to someone else but It has its own challenges. I don't quite get tha…

I was a bit worried when I saw the title of the article because I have one of these accounts but geez he made some bad choices. Deleting all phone numbers and the recovery and swapping to a new authentication method and then accessing from a different country??? No wonder it got flagged. I probably wouldn't believe him either. Google should have an option to revert to the last trusted config after some verification m…

[dead]

Re: My Google Workspace account suspension

#180

Post by zrail »

nottorp wrote: post #175
navigate8310 wrote: post #95

Earlier quoted context omitted.

Tailscale offers custom SSO for free

Shouldn't a service that may be the only way of remotely accessing your devices be ... independent of a 3rd party authentication service?

Passkey auth is also available as a first-class option.
Post reply on HN